Area Service Manager - Cedar Rapids

Trane Italia•Cedar Rapids, IA

1d•$83,600 - $151,480•Hybrid

About The Position

Trane Technologies is hiring an Area Service Manager in Cedar Rapids, Iowa. The role provides leadership for service repair, upgrades and enhancements, service agreements, and installation of new equipment throughout the customer relationship. Responsibilities span service agreement pricing and sales support, field service coordination, technician recruitment and development, invoicing and collections, and customer satisfaction. The manager is accountable for financial performance, revenue forecasting, budget control, risk mitigation, and growth of service agreements, repairs, installations, and turnkey services. The role oversees service coordination and technician readiness, develops service employees, ensures margins and cash flow, improves service processes and customer experience, and maintains environmental, health, and safety compliance. The work arrangement is onsite Monday through Thursday, with Fridays offering flexibility to choose a work location based on work requirements. Travel to customer sites is required; visits may involve outdoor work or mechanical/equipment rooms and exposure to variable weather, moving mechanical parts, heights, and other location-specific conditions.

Requirements

At least 5 years of experience in HVAC or a related field, technical systems, equipment, or skilled trades.
At least 3 years of experience managing and coaching large teams and organizing work schedules.
Project management skills to oversee and drive successful project execution for startups and customer requests.
Technology proficiency, including expertise with Microsoft applications.
A valid driver’s license held for at least 12 months, with no major or frequent traffic violations as described in the posting.
A four-year degree is not required; candidates without one are encouraged to apply.

Nice To Haves

Salesforce experience is considered an asset.

Responsibilities

Manage profit and loss responsibilities and provide monthly revenue forecasts.
Drive growth in the service agreement base and in repairs, installations, and turnkey service work in partnership with sales and the acquisition team.
Control expenses against budget targets for overhead items, including fleet, uniforms, tools, and safety equipment.
Mitigate risks associated with service agreements, turnkey service work, and repairs.
Oversee service coordination to respond efficiently to customers and balance technician training, skills, and district resources.
Coordinate emergency repairs, regular maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements.
Attract, coach, counsel, train, and develop service employees, including through performance management and technical product training.
Develop employees’ customer service, process, and technical skills.
Ensure margin expectations are met during sales and fulfillment activities.
Maximize cash flow by ensuring invoices are generated immediately after work is completed, managing expenses, and increasing service-team utilization.
Create and ensure adherence to standard service work processes.
Improve transactional processes that affect customer experience and increase customer satisfaction.
Ensure environmental, health, and safety compliance within the service team.
Train employees to support a safe and productive work environment in the shop and at customer sites.

Benefits

Health insurance and holistic wellness programs with incentives, effective on the first day for the employee and family.
Fertility coverage and adoption/surrogacy assistance.
Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
401(k) match.
Educational and training opportunities through company programs.
Tuition assistance and student debt support.

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