Field Service Engineer II - Cedar Rapids, Iowa

Symmetrio • Cedar Rapids, IA

8d • Onsite

About The Position

Symmetrio is partnering with a growing medical technology service organization to hire a Field Service Engineer II. This role supports, maintains, troubleshoots, and repairs critical medical equipment to maximize uptime and help healthcare providers maintain reliable access to technology used for patient treatment and diagnosis.

The Field Service Engineer II performs on-site and in-house service, repair, maintenance, installation, and technical support for complex medical equipment and related systems. The role troubleshoots electronic, electromechanical, mechanical, software, PC, networking, wireless networking, and imaging-related issues, and serves as a technical resource for assigned customer accounts. The engineer works with customers, other Field Service Engineers, and internal technical teams to diagnose issues, minimize downtime, and provide customer service. Travel to customer locations is required, with support during standard and non-standard working hours as customer needs dictate.

Requirements

• Significant professional experience working with electronic and electromechanical systems.
• Experience using testing equipment to verify, check out, and calibrate electronic equipment.
• Strong technical experience with computers and PC-based systems.
• Demonstrated ability to troubleshoot and repair electronic, mechanical, software, and networking-related issues.
• Ability to diagnose and resolve moderately complex mechanical problems, including basic vacuum-related issues.
• Ability to identify and repair routine software, network, and imaging system issues.
• Strong computer troubleshooting and debugging skills.
• Customer-focused approach with strong interpersonal and communication skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
• Ability to complete required technical training established during onboarding and ongoing performance evaluations.
• Ability to lift up to 75 pounds and stand for extended periods.
• Manual dexterity and ability to work effectively with small components and objects.
• Ability and willingness to travel domestically and internationally, including for extended periods when required.
• Flexibility to work standard and non-standard hours based on customer and service requirements.

Nice To Haves

• Previous field service experience in medical devices, medical equipment, healthcare technology, or a related technical environment.
• Experience troubleshooting complex medical equipment or imaging systems.
• Experience diagnosing software and network connectivity issues associated with medical or technical equipment.
• Experience with electronic and electromechanical equipment testing, calibration, and repair.
• Experience troubleshooting vacuum systems or similar complex mechanical systems.
• Experience with Salesforce or a comparable CRM/ERP platform.
• Experience working directly with hospitals, healthcare facilities, or other clinical customers.
• Demonstrated ability to independently troubleshoot technical issues and determine appropriate repair strategies.

Responsibilities

• Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
• Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
• Serve as a primary technical and service contact for assigned customer accounts.
• Diagnose equipment failures and determine effective, cost-conscious repair strategies to minimize customer downtime and time to resolution.
• Provide customers with technical support concerning equipment operation, maintenance, and performance.
• Provide phone and remote technical assistance to customers and other Field Service Engineers as needed.
• Troubleshoot moderately complex mechanical issues, including vacuum-related problems, software issues, networking problems, and imaging system defects.
• Test, verify, check out, and calibrate equipment using appropriate electronic testing equipment.
• Manage and maintain spare-parts inventories for assigned customers, including replenishing customer spare-parts kits as necessary.
• Ensure serviced equipment operates according to applicable technical specifications and safety guidelines.
• Document service visits, technical issues, troubleshooting activities, repairs, and parts used.
• Maintain current technical documentation about the operating characteristics, design, and performance of assigned equipment.
• Prepare reports and documentation to support analysis of product failures, recurring technical issues, and equipment serviceability.
• Maintain technical knowledge, professionalism, and safety awareness during field service activities.
• Document customer and service activity using Salesforce, email, expense reports, and other company systems.
• Complete required technical and professional training during onboarding and ongoing development.
• Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.

Benefits

• Company-sponsored benefits package.
• Opportunities for technical training and continued professional development.
• Professional growth opportunities within a growing medical technology service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed