Field Service Engineer II - Cedar Rapids, Iowa

Symmetrio • Cedar Rapids, IA

8d • $110,000 - $120,000

About The Position

Symmetrio is partnering with a growing medical technology service organization to hire a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and repairing critical medical equipment. The role includes on-site and in-house service, repair, maintenance, installation, and technical support for complex medical equipment and related systems. The engineer will troubleshoot electronic, electromechanical, mechanical, software, PC, networking, wireless networking, and imaging-related issues, and serve as a trusted technical resource for assigned customer accounts.

Working with customers, other Field Service Engineers, and internal technical teams, the engineer will diagnose equipment issues, minimize downtime, and provide customer service. The position involves independent field work, maintaining customer relationships, traveling to customer locations as needed, and providing support during standard and non-standard hours based on customer needs. The role requires detailed service documentation, equipment testing and calibration, spare-parts inventory management, and ongoing technical training.

Requirements

• Significant professional experience working with electronic and electromechanical systems.
• Experience using testing equipment for verification, checkout, and calibration of electronic equipment.
• Strong technical experience with computers and PC-based systems.
• Ability to troubleshoot and repair electronic, mechanical, software, and networking-related issues.
• Ability to diagnose and resolve moderately complex mechanical problems, including basic vacuum-related issues.
• Ability to identify and repair routine software, network, and imaging system issues.
• Strong computer troubleshooting and debugging skills.
• Customer-focused approach with strong interpersonal and communication skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
• Ability to complete required technical training established during onboarding and ongoing performance evaluations.
• Ability to lift up to 75 pounds and stand for extended periods.
• Manual dexterity and ability to work effectively with small components and objects.
• Ability and willingness to travel domestically and internationally, including for extended periods when required.
• Flexibility to work standard and non-standard hours based on customer and service requirements.

Nice To Haves

• Previous field service experience within medical devices, medical equipment, healthcare technology, or a related technical environment.
• Experience troubleshooting complex medical equipment or imaging systems.
• Experience diagnosing software and network connectivity issues associated with medical or technical equipment.
• Experience with electronic and electromechanical equipment testing, calibration, and repair.
• Experience troubleshooting vacuum systems or similar complex mechanical systems.
• Experience with Salesforce or a comparable CRM/ERP platform.
• Experience working directly with hospitals, healthcare facilities, or other clinical customers.
• Demonstrated ability to independently troubleshoot technical issues and determine appropriate repair strategies.

Responsibilities

• Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
• Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
• Serve as the primary technical and service contact for assigned customer accounts.
• Diagnose equipment failures and determine effective, cost-conscious repair strategies to minimize downtime and time to resolution.
• Provide customers with technical support regarding equipment operation, maintenance, and performance.
• Provide phone and remote technical assistance to customers and other Field Service Engineers as needed.
• Troubleshoot moderately complex mechanical issues, including vacuum-related problems, software issues, networking problems, and imaging system defects.
• Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing equipment.
• Manage and maintain spare-parts inventories for assigned customers, including replenishing customer spare-parts kits as necessary.
• Ensure serviced equipment operates according to applicable technical specifications and safety guidelines.
• Document service visits, technical issues, troubleshooting activities, repairs, and parts used.
• Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment.
• Prepare reports and documentation to support analysis of product failures, recurring technical issues, and equipment serviceability.
• Maintain technical knowledge, professionalism, and safety awareness while performing field service activities.
• Document customer and service activity through Salesforce, email, expense reports, and other company systems.
• Complete required technical and professional training during onboarding and ongoing development.
• Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.

Benefits

• Company-sponsored benefits package.
• Opportunities for technical training and continued professional development.
• Professional growth opportunities within a growing medical technology service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed