Operations Manager - B Shift - Cedar Rapids Fulfillment Center

Nordstrom•Cedar Rapids, IA

11d•Onsite

About The Position

The Operations Manager is a seasoned leader responsible for leading and developing teams in support of business strategy, processes, policies, and procedures. The role delivers on the overall customer promise by driving results through coaching, performance management, and monitoring results. The Operations Manager also meets financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. This position leads a team of about 20 employees and drives safety, quality, performance, continuous improvement, and facility results. The role uses warehouse KPIs, 4DX, and facility performance scorecards to monitor outcomes and guide action. The position is based at the Cedar Rapids Fulfillment Center and works B Shift, Tuesday through Friday, 4:00 PM to 2:00 AM.

Requirements

At least 5 years of warehouse experience in a managerial role.
Proven ability to identify and implement continuous improvement actions that deliver measurable improvements to cost, service, and quality.
Demonstrated ability to develop others and grow leadership competencies in direct reports.
Strong knowledge of warehousing Key Performance Indicators (KPIs).
Hands-on experience with warehouse management software and databases.
Ability to analyze data and determine actions based on improvement opportunities.
Excellent verbal and written communication skills.

Responsibilities

Support business strategy and drive results for overall safety, quality, and performance.
Lead, develop, and grow the performance of a team of about 20 employees.
Recruit, select, onboard, and train appropriate resources.
Drive warehouse associates' results through coaching, counseling, discipline, performance planning, monitoring, and feedback.
Build professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Own process improvement efforts using problem-solving, project management, and continuous improvement methodologies.
Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
Drive KPI metrics, 4DX, and facility performance scorecards.