Technology Operations Specialist- East Coast

Canon Careers•Nj, NJ

6d•Remote

About The Position

The Technology Operations Specialist delivers technical services to customers and supports the implementation, configuration, and ongoing support of Canon technology solutions. The role involves hands-on technical execution while keeping customer goals and success outcomes in view. The specialist maintains knowledge and documentation of client networking environments and deployed solutions. They administer fleet management, output management, and scanning software, delivering testing, setup, configuration, documentation, training, and troubleshooting in line with contractual commitments. The role also involves building relationships with client IT personnel, supporting adoption and measurable business outcomes, and helping identify and mitigate risks related to customer feedback, solution performance, and network challenges. This is a customer-facing virtual position requiring compliance with customer policies and protocols. It involves up to 30% travel to client sites, including overnight travel. The office is open five days per week, but reporting is not required unless there is a specific business need; schedules and reporting requirements may change according to business needs.

Requirements

Bachelor’s degree in a relevant field or equivalent experience.
Three to five years of related experience.
Strong interpersonal, communication, and public speaking skills.
Ability to obtain security or other clearances required by customers for access to their premises.
Valid driver’s license and acceptable driving record.
Obtain CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent certification upon hiring or within the first six months.
Legally authorized to work in the United States; the company will not pursue or support visa sponsorship.
Applicants must reside in the United States at the time of hire.

Nice To Haves

Customer Success experience.

Responsibilities

Maintain thorough, current knowledge and documentation of clients’ networking environments and the solutions deployed in those environments.
Deliver application administration services for fleet management, output management, and scanning software in line with contractual commitments.
Perform technical service delivery tasks, including solution testing, setup, configuration, documentation, training, and troubleshooting.
Maintain effective relationships with client IT administrators and personnel, promptly address needs and issues, and escalate issues when broader team support is appropriate.
Support clients in achieving measurable business outcomes by ensuring adoption of products and technical services.
Help identify and mitigate risks related to customer feedback, technology solution performance, and customer network challenges.
Develop and deliver technical materials for customer IT resources or end users.