Technology Operations Specialist- East Coast

Canon U.S.A., Inc.•NJ, NJ

7d•$54,460 - $74,770•Remote

About The Position

The Technology Operations Specialist delivers technical services to customers, supporting the smooth implementation, configuration, and ongoing support of Canon technology solutions. The role emphasizes hands-on execution while maintaining awareness of customer goals and success outcomes. It includes maintaining knowledge and documentation of client networking environments and deployed solutions; administering fleet management, output management, and scanning software; and carrying out solution testing, setup, configuration, documentation, training, and troubleshooting in line with contractual commitments. The specialist builds effective relationships with client IT administrators and personnel, addresses needs and resolves issues promptly, and escalates issues when broader team support is appropriate. The role also supports product adoption and measurable customer business outcomes, identifies and helps mitigate risks related to customer feedback, solution performance, and network challenges, and develops and delivers technical materials for customer IT resources or end users. This is a customer-facing virtual position. Travel to client sites, including overnight travel, may be required up to 30%. The employee must comply with customer policies and protocols, which may include COVID-19 vaccination or other related measures. The position may require obtaining security or other clearances to access customer premises.

Requirements

Bachelor's degree in a relevant field or equivalent experience.
Three to five years of related experience.
Strong interpersonal, communication, and public speaking skills.
Ability to obtain security or other clearances required by customers for entry to their premises.
Valid driver's license and acceptable driving record.
Ability to travel to client sites up to 30%, including overnight travel.
Must comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
Must be legally authorized to work in the United States and reside in the United States at the time of hire; the company will not pursue or support visa sponsorship.

Nice To Haves

Customer Success experience.
CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent certification; certification is required upon hiring or within the first six months.

Responsibilities

Establish and maintain thorough knowledge of client networking environments and keep current documentation of deployed solutions.
Deliver application administration services for fleet management, output management, and scanning software solutions in accordance with contractual commitments.
Perform solution testing, setup, configuration, documentation, training, and troubleshooting.
Maintain effective relationships with client IT administrators and personnel, promptly address needs and resolve issues, and escalate matters as appropriate.
Support customers in achieving measurable business outcomes by ensuring adoption of products and technical services.
Help identify and mitigate risks related to customer feedback, technology solution performance, and customer network environment challenges.
Develop and deliver technical materials for customer IT resources or end users.