Senior Operations Manager (Operations Manager I)
About The Position
As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will oversee warehouse operations and implement processes to improve their efficiency. You will lead and develop teams, foster a safe and productive work environment, and contribute to the operational success of the organization. The role includes working with leadership, associates, customers, and cross-functional teams to support reliable order fulfillment and customer satisfaction. DHL Supply Chain North America operates more than 500 facilities, employs over 50,000 associates, and manages over 150 million square feet of warehouse space. The organization emphasizes teamwork, associate development, training, and continuous improvement, in a business-casual environment.
Requirements
- At least 1 year of logistics industry experience.
- At least 2 years of experience in a supervisory or management role.
Nice To Haves
- Bachelor's degree or equivalent experience.
- Experience with P&L management, objective setting, and project management.
Responsibilities
- Lead, motivate, coach, and develop Supervisors and indirect reports, fostering an inclusive team culture.
- Develop and implement efficient workflows, labor plans, standardized processes, and best practices to improve productivity, reduce costs, and increase operational efficiency.
- Uphold health and safety compliance and promote safety awareness throughout the organization.
- Compile reports on key performance indicators, including productivity and accuracy metrics, to inform decisions and support continuous improvement.
- Promote open communication and collaboration among leadership and associates.
- Partner with Human Resources and site leadership on the hiring process for Supervisors, providing input and recommendations on candidate selection.
- Work with cross-functional teams to fulfill customer orders consistently and promptly.
- Partner with customers and proactively address concerns to achieve customer satisfaction.
Benefits
- Medical, dental, vision, and prescription benefits.
- Discounted stock purchase.
- General bonus plan.
- 401(k).
- Generous paid time off policy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
