Senior Operations Manager

SP Plus•Boston, MA

13d

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to provide checkout-free parking experiences. It operates a large parking network across North America and Europe. The Senior Facility Manager oversees facility operations through effective leadership, client relationship development, superior customer service, human resource management, and budget management. The role ensures employees perform their duties in accordance with SP+ operational standards and supports a broad range of simultaneous responsibilities.

Requirements

Prior experience leading, managing, and motivating team members.
Strong customer service skills and focus.
Excellent verbal and written communication skills.
Ability to multitask or work independently.
Ability to react and problem-solve quickly.
Ability to understand and communicate company policies and procedures.
Proficiency with Microsoft Word and Excel or Google Documents or Spreadsheets.
Ability to learn internal computer programs.
Valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

Bachelor’s degree in a related field, or an equivalent combination of education and experience.
Prior experience developing budgets and reviewing profit and loss statements.
Parking management experience.

Responsibilities

Deliver premier customer service to clients.
Hire, develop, and train frontline employees, providing them with the tools to succeed.
Maximize profitability through revenue development, facility marketing, cash control procedures, and expense reviews.
Ensure employees follow parking, security, and cash control procedures, and participate in audits as needed.
Prepare daily bank deposits and ensure cash receipts are deposited daily into the facility’s bank account.
Monitor office audits and cashier reports for possible employee theft or inefficiencies.
Manage the operation’s budget and recommend steps to meet or exceed budget when circumstances change.
Identify procurement and vendor service needs for the location.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Determine staffing levels and hire, develop, and train attendants, cashiers, bookkeepers, and maintenance personnel.
Supervise employee performance and provide additional training or disciplinary measures when necessary.
Communicate proactively with clients about opportunities to improve operations.
Resolve client requests, concerns, and issues diplomatically.
Monitor facility maintenance for cleanliness and recommend improvements to facility aesthetics.
Assist with recommendations to maximize revenue, including parking rate studies, local and online consumer marketing plans, and prepaid parking services.
Monitor and review damage claims.
Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
Implement policies and procedures to ensure compliance with OSHA laws.