Senior Manager, Operations

AdaptHealth•New Berlin, WI

12d

About The Position

The Senior Manager, Operations oversees and coordinates multiple operational departments supporting Durable Medical Equipment (DME), Positive Airway Pressure (PAP) devices, and oxygen therapy services. The role integrates scheduling, qualification, authorization, customer service, and delivery operations while driving performance optimization, regulatory compliance, and strategic initiatives. The Senior Manager develops operational strategies and goals, oversees performance metrics and budgets, coordinates cross-functional workflows, and leads quality, compliance, technology, customer experience, vendor, risk management, change management, and process improvement initiatives. The role also manages department leaders and teams, supports staff development, and helps ensure consistent service excellence and patient advocacy. The position maintains patient confidentiality under HIPAA, follows AdaptHealth's Compliance Program, completes required compliance training and education, and performs other related duties as assigned.

Requirements

Associate’s degree in healthcare administration, business administration, finance, or a related field required.
At least 8 years of healthcare operations management experience required.
Comprehensive knowledge of healthcare operations, DME industry practices, regulatory requirements, and multi-departmental management.
Leadership, team development, and conflict resolution skills, including experience managing managers and supervisors across multiple functions.
Advanced analytical skills, strategic planning capabilities, process optimization expertise, and ability to turn data into actionable insights.
Excellent written and verbal communication skills and ability to influence stakeholders at all levels.
Ability to manage competing priorities, lead through influence, drive results across departments, and foster collaboration and continuous improvement.
High integrity, adaptability, results-oriented approach, and commitment to regulatory compliance and patient advocacy.
Professional verbal and written communication skills for stakeholder interactions at all organizational levels.
Ability to work independently with minimal supervision and availability for extended hours when required.
Proficiency with computers, office equipment, and audit software applications.
Ability to sustain concentration, diligence, and discretion when managing confidential information.

Nice To Haves

Bachelor’s degree in healthcare administration, business administration, or a related field.
Previous experience managing DME, respiratory services, or healthcare qualification operations.
Previous experience in DME, respiratory services, or healthcare operations.

Responsibilities

Lead and coordinate scheduling, qualification, authorization, and customer service departments, managing department managers, supervisors, and cross-functional teams.
Develop integrated operational strategies and goals to improve workflow efficiency, resource utilization, service delivery, and overall performance.
Monitor and analyze department KPIs, including patient satisfaction, processing times, quality, and financial performance; prepare executive reports and implement corrective actions.
Coordinate scheduling, qualification, authorization, billing, clinical, and delivery teams; lead cross-department projects and resolve operational conflicts.
Develop and manage operational budgets, monitor expenses, optimize resource allocation, and implement cost-reduction initiatives while maintaining service quality.
Ensure compliance with Medicare guidelines, Medicaid requirements, state regulations, and industry standards; oversee audits, regulatory reporting, and quality assurance programs.
Design and implement staff training and development programs, conduct performance evaluations, manage succession planning, and support professional growth.
Lead technology implementations, system upgrades, automation, system integrations, data analytics, and digital transformation initiatives in collaboration with IT.
Drive customer-centric initiatives, implement voice-of-customer programs, resolve escalated customer issues, and maintain service excellence across patient touchpoints.
Manage relationships with technology vendors, service providers, and external partners, including contract negotiations and performance evaluations.
Identify and mitigate operational risks, develop contingency plans, and maintain business continuity and operational resilience.
Lead organizational change, process reengineering, and operational transformation initiatives; support adoption of new processes, technologies, and operating models.
Maintain patient confidentiality and comply with HIPAA and AdaptHealth's Compliance Program; complete assigned compliance training and other education programs.
Perform other related duties as assigned.