Senior Operations Manager
About The Position
Atos is seeking an experienced cybersecurity operations manager / technical account manager to serve as the onsite liaison among the client, cybersecurity vendor, and implementation partners. This is a 12-month onsite assignment in San Diego, California, overseeing cybersecurity service implementation, adoption, governance, and day-to-day coordination. The role is the central point of contact throughout implementation and transition to steady-state operations. It oversees Falcon Complete, CTEM, Falcon Guardian / AIDR, service reviews, governance, and escalations. The position leads onboarding, establishes service-management processes, coordinates CTEM operations and remediation, administers Falcon Guardian / AIDR processes, supports security operations and incident-response maturity, and completes knowledge transfer and operational-readiness documentation.
Requirements
- 10 or more years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services.
- 5 or more years leading enterprise SOC, MDR, incident-response, or managed-security programs.
- 3 or more years of operational experience with CrowdStrike Falcon technologies; Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR experience is preferred.
- Experience in a senior client-facing role such as Technical Account Manager, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
- Proven experience coordinating across customers, cybersecurity vendors, and global systems integrators during implementation and operations.
- Experience managing critical escalations, governance, executive reporting, service reviews, and cross-functional remediation.
- Ability to work onsite in San Diego, California, for the 12-month assignment.
- Strong communication and stakeholder-management skills, including the ability to translate technical issues into business impact and clear actions.
Nice To Haves
- Experience with the CrowdStrike Falcon ecosystem.
- Experience with Falcon Complete / MDR.
- Experience with CTEM / Exposure Management.
- Experience with Falcon Guardian / AIDR.
- Experience with Next-Gen SIEM.
- Experience in security operations / SOC.
- Experience in incident response.
- Experience with threat detection and remediation.
- Experience with security governance and service management.
Responsibilities
- Act as the primary operational liaison for managed cybersecurity service matters.
- Coordinate critical incident communications, follow-up actions, and closure.
- Ensure recommendations and action items are assigned, tracked, and resolved by appropriate teams.
- Coordinate implementation workstreams, dependencies, risks, and delivery with the Global Systems Integrator.
- Maintain documented owners, due dates, action items, and escalations.
- Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
- Lead day-to-day administration and operational processes for CTEM and Falcon Guardian / AIDR.
- Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
- Integrate findings into organizational workflows and collaborate with asset owners to reduce security risk.
- Lead weekly operational and monthly service reviews.
- Maintain a RAID log covering risks, assumptions, issues, and dependencies.
- Develop executive dashboards and concise status reports.
- Maintain the roadmap, RACI, escalation model, and transition plan.
- Deliver knowledge-transfer and operational-readiness documentation.
- Oversee implementation, deployment coordination, and operational transition.
- Establish cybersecurity operations governance, review cadence, and service-management processes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Senior
Education Level
No Education Listed
