Senior Operations Manager

GEODIS•Stoughton, MA

About The Position

GEODIS is a global third-party logistics provider that specializes in moving goods worldwide. The Senior Operations Manager, also described as Senior Manager of Operations - Final Mile, coordinates distribution and warehousing in a cross-dock operation and leads local and regional big-and-bulky home delivery networks. The role oversees operational budgeting, P&L, labor costs, service performance, customer escalations, and carrier recruitment and retention. It manages direct reports including the Team Assistant Manager of Operations and Terminal Manager.

Requirements

Minimum 3 years of related experience and/or training, or an equivalent combination of education.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.

Responsibilities

Coordinate distribution and warehousing in a cross-dock operation.
Build and manage the annual operational budget, P&L, and labor costs.
Lead daily operations for local and regional big-and-bulky home delivery networks.
Reduce damage rates, missed delivery windows, and return product costs.
Resolve high-escalation customer complaints regarding damaged property or late arrivals.
Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services in the area.
Develop plans for efficient use of materials, equipment, and employees.
Participate in marketing and sales efforts, ensuring assigned facilities have the resources necessary to meet company goals and objectives, as well as P&L responsibilities.
Manage direct reports, including the Team Assistant Manager of Operations and Terminal Manager.
Recruit and retain contract carriers.

Benefits

Early access to wages through the Rain financial wellness app.
Free telemedical access to doctors and therapists through First Stop Health from the first day of employment.
Health, dental, and vision insurance after 30 days of employment.
401(k) match.
Paid maternity and paternity leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.