Senior Operations Manager

Atoms•Las Vegas, NV

11h•$106,000 - $130,000•Onsite

About The Position

The Senior Operations Manager is the operational leader accountable for the performance of every depot in their market. The role leads depot-based Operations Managers and the frontline teams beneath them, including Operations Associates, Shift Supervisors, Service Agents, and Lead Drivers, ensuring a safe, exceptional, and reliable experience for members and drivers. The role prioritizes optimizing existing depots before expansion. The Senior Operations Manager is responsible for improving execution and consistency across depots, reducing cost per hour of supply, and minimizing operational surprises. They contribute depot-level evidence and recommendations to market strategy, budget, and expansion discussions, while the Director of Operations retains final accountability for market decisions. This role owns depot operations, fleet performance, driver shift fulfillment, safety and compliance execution, cost performance against budget, and customer experience. It also develops independent Operations Managers and Associates, establishes consistent operating standards, analyzes performance and root causes, and builds repeatable playbooks and training to support growth. The position is based in Las Vegas and is fully onsite five days a week.

Requirements

7+ years of progressive, hands-on operations leadership experience in fleet, rideshare, logistics, or another high-volume service environment.
3+ years leading people managers, including managers responsible for their own site, depot, or facility and large frontline teams of 100+ employees.
Demonstrated ability to develop frontline managers into independent operators who deliver without close supervision.
Multi-site or multi-facility operating experience and the judgment to hold distributed locations to a consistent standard.
Proven ownership of cost performance against a budget, with the ability to balance growth, efficiency, and quality.
Measurable results improving an existing operation in throughput, cost, quality, safety, or related areas.
Experience in a safety-critical operating environment, including incident response and regulatory or labor compliance.
Data-driven operating experience and fluency in performance metrics, forecasting, and tools used for operational planning and decision-making.
Experience in high-growth, fast-changing environments and the ability to navigate shifting priorities.
Hands-on leadership style, with credibility built through direct involvement and execution.
Ability to work fully onsite and engage daily with teams and operations.
Bachelor’s degree or equivalent experience leading multi-site operations.

Nice To Haves

Experience turning around an underperforming site, depot, or market.
Experience launching or expanding depots or markets and leading operations through stabilization to sustainable, steady-state performance.
A record of promoting direct reports into larger roles.

Responsibilities

Own operational, safety, and customer experience performance and continuous improvement across every depot in the market.
Standardize depot-level execution and continuous improvement across the market.
Develop Operations Managers and Associates through clear expectations, coaching and review cadences, delegated decision-making, and succession bench development.
Establish and enforce consistent operating standards across depots and shifts.
Analyze depot and market performance, identify root causes, challenge assumptions, and take evidence-based action.
Own cost performance for driver labor and Operations & Support staff against the approved budget, forecast expenses, and identify cost reductions without compromising experience quality.
Own fleet availability, maintenance, and uptime across depots.
Ensure driver shifts are fulfilled based on forecasted supply hours.
Maintain safety standards, manage incident response, uphold driving-behavior standards, and oversee day-to-day compliance execution.
Partner with Human Resources to uphold labor policies and legal requirements, maintain accurate documentation, and keep the market compliant.
Bring depot-level insight to strategy, budget, and expansion planning, and translate market plans into team execution.
Develop repeatable frameworks, playbooks, operating cadences, and training for current and future depots and markets.
In Uber-partnership markets, manage performance measures including utilization, breakage, vehicle readiness, grounded percentage, cost control, and supply hours; in Atoms markets, manage occupancy, no-vehicle-available rates, and cancellations.