Senior Operations Manager (Operations Manager I)

DHL Supply Chain • Olive Branch, MS

2d • Onsite

About The Position

The Senior Operations Manager (Operations Manager I) at DHL Supply Chain is responsible for ensuring efficient warehouse operations and implementing processes that optimize performance. The role leads and develops a diverse team, fosters a safe and productive workplace, and contributes to the success of the organization and its customer relationships. DHL Supply Chain North America operates more than 500 facilities with over 50,000 associates across more than 150 million square feet of warehouse space.

The position is in a business-casual, teamwork-focused organization that emphasizes associate development, training, and continuous improvement. The organization is an equal opportunity employer.

Requirements

• At least 1 year of logistics industry experience.
• At least 2 years of experience in a supervisory or management role.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• Experience with P&L management, objective setting, and project management.

Responsibilities

• Lead, motivate, coach, and develop Supervisors and indirect reports, while fostering inclusion and belonging.
• Develop and implement efficient workflows, labor plans, standardized processes, and best practices to increase productivity, reduce costs, and improve operational efficiency.
• Uphold health and safety regulations and foster heightened safety awareness.
• Compile reports on key performance indicators, including productivity and accuracy metrics, to inform decisions and support continuous improvement.
• Promote open communication and collaboration among leadership and associates.
• Partner with Human Resources and site leadership on Supervisor hiring, providing input to support selection of candidates aligned with organizational values, culture, and job requirements.
• Collaborate with cross-functional teams to fulfill customer orders promptly and consistently, exceeding customer expectations.
• Partner with customers and proactively address concerns or issues to support exceptional customer satisfaction.

Benefits

• Medical, dental, vision, and prescription benefits.
• Discounted stock purchase.
• General bonus plan.
• 401(k).
• Generous paid time off policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior