Senior On-Site Service Specialist

Ricoh • Bellevue, WA

2h • $18 - $23 • Onsite

About The Position

The Senior On-Site Service Specialist provides on-site operations support, including operating high-volume duplicating, production, sorting, mailing, and bindery equipment; completing copying, scanning, shipping, receiving, and mail-handling tasks; and maintaining or troubleshooting customer-site copier equipment. The role may also include reception, filing, quality control, housekeeping, meeting-room setup, light maintenance, and other building-support functions. Reception duties may be temporary or occasional. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site staffing.

The specialist responds to customer service requests, answers questions about job status and feasibility, maintains service and inventory records, and delivers completed work to designated locations. The role may involve travel between customer buildings and periodic overtime on nights or weekends, including off-hour emergency response.

Requirements

• High school diploma or GED.
• One to two years of related work experience.
• Competency in basic computer skills, including proficiency with the Microsoft Office Suite.
• Ability to work independently and flexibly to complete projects.
• Ability to determine appropriate packing methods and materials and verify incoming materials against packing slips.
• Ability to understand instructions concerning mail delivery.
• Troubleshooting and problem-solving skills.
• Ability to read and understand technical information in manuals, parts books, and related publications.
• Excellent customer-relations and verbal communication skills.
• A valid driver's license and minimum auto-insurance coverage may be required.

Nice To Haves

• Related copy-job experience.
• Working knowledge of copiers and related equipment and repair.
• Basic electronics knowledge.

Responsibilities

• Operate high-volume and production copy machines and perform binding and finishing work.
• Inspect convenience copiers daily, verify quality, clear paper jams, and report specific problems to technicians.
• Perform basic equipment troubleshooting and escalate service calls to technicians.
• Set up customer equipment, including adding toner and stocking paper.
• Scan and image documents.
• Perform reception duties on a temporary or occasional basis.
• Maintain records for management reports and track supplies and inventory.
• Distribute office supplies, fax transmissions, and mail to personnel or designated locations.
• Calculate charges for completed jobs, maintain logs, and generate reports as needed.
• Respond to and coordinate customer service calls.
• Perform filing, including purging and archiving old documents, when requested.
• Deliver completed jobs to designated locations within or outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings when needed.
• Answer customer questions about job status and whether requests are feasible.
• Keep convenience copier areas neat and stocked.
• Ship and receive materials, and occasionally perform mailroom or dock work.
• Set up meeting and conference rooms when needed.
• Perform building occupant moves, light maintenance, and cleaning duties when assigned.
• Work periodic overtime on nights and weekends, including off-hour emergency response, when required.
• Use production and bindery equipment, copier equipment, calculators, fax machines, postage meters, and some PC applications to complete contracted work.
• Understand Ricoh's services portfolio and technology.
• Ensure data for Ricoh MOR, SPG, and job logs are captured.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401(k)).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED