Senior On-Site Service Specialist

Ricoh•Coppell, TX

2h•$18 - $18•Onsite

About The Position

The Senior On-Site Service Specialist performs a range of office operations and customer-site support functions, including operating high-volume duplicating equipment, completing copying and finishing work, shipping and receiving materials, and sorting and distributing mail and faxes. The role also maintains and repairs customer copier equipment, supports copier areas, and may perform filing, quality checks, housekeeping, reception, meeting-room setups, building support, and light maintenance. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration. The specialist responds to customer requests and service calls, answers questions about job status and feasibility, maintains service and meter logs, tracks supplies and billing information, and delivers completed work to designated locations. The role may require travel between customer buildings and periodic overtime on nights and weekends, including off-hour emergency response. Work involves frequent customer contact, tight deadlines, exposure to copier noise and toner, and physical activity including standing, walking, bending, reaching, climbing, lifting up to 50 pounds, and moving wheeled machines weighing up to 400 pounds. Ricoh offers medical, dental, life, and disability insurance options; a 401(k) Retirement Savings Plan; HSA and FSA options; tuition assistance; paid vacation and holidays; and other health, wellness, and personal and professional development benefits.

Requirements

High school diploma or GED.
1–2 years of related work experience.
Knowledge and understanding of shipping and receiving procedures.
Ability to work independently and flexibly to complete projects.
Ability to determine appropriate packing methods and materials and verify incoming packing slips.
Ability to understand instructions concerning mail delivery.
Troubleshooting and problem-solving skills.
Ability to read and understand written technical information, including manuals and parts books.
Excellent customer relations and verbal communication skills.
May require a valid driver's license and minimum auto insurance coverage per Ricoh.

Nice To Haves

Related copy or mailroom job experience.
Working knowledge of copiers and related equipment and repair.
Basic electronics knowledge.
Microsoft Office knowledge.

Responsibilities

Operate high-volume copy machines and perform binding and finishing work.
Inspect convenience copiers daily, check print quality, clear paper jams, and report specific problems to technicians.
Perform repair service on customer copier equipment.
Maintain management records, supply inventories, daily meter logs, and service logs.
Distribute office supplies, fax transmissions, and mail to personnel or designated locations.
Calculate charges for completed jobs and maintain billing logs.
Respond to and coordinate customer service calls.
Perform filing duties, including purging and archiving documents, when requested.
Deliver completed jobs to designated customer locations within and outside the site.
Answer customer questions about job status and feasibility.
Keep convenience copier areas neat and stocked.
Perform shipping and receiving duties.
Set up meeting and conference rooms when needed.
Perform building occupant moves, re-lamping, light maintenance, and occasional cleaning as assigned.
Use specified production, bindery, shipping, and office equipment to complete contracted jobs.
Perform other duties as assigned.