Senior On-Site Service Specialist, Hospitality

Ricoh • Seattle, WA

1d • $18 - $23 • Onsite

About The Position

Provides consistent, high-quality food and beverage setup and service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms according to event orders, maintains cleanliness in kitchens, equipment, and meeting rooms, and assembles and arranges conference equipment as required. The position may also include office maintenance and general clerical, reception, copying, mail, shipping, and receiving tasks. Reports directly to the Site Manager or Assistant Site Manager, depending on site configuration.

Requirements

• High school diploma or GED.
• Ability to communicate clearly verbally and in writing.
• Ability to work in a fast-paced environment.
• Excellent customer service and organizational skills.
• Basic computer and office equipment skills.
• Ability to meet or exceed customer expectations.
• Ability to follow directions.
• Ability to maintain a clean and safe work area.
• Ability to work as part of a team or independently.
• May require a valid driver's license and minimum auto insurance coverage per Ricoh policy.

Nice To Haves

• 1–2 years of related hospitality and office experience.

Responsibilities

• Ensure excellent and professional client service.
• Lead coordination of meeting rooms and events.
• Train team members on position responsibilities and tasks.
• Set up and break down conference rooms and event spaces, including furniture, divider walls, and catered food and refreshments.
• Perform food and beverage waiting and service duties and follow hygienic handling procedures.
• Assist with cleaning kitchen and function areas.
• Manage the conference and hospitality calendar and greet clients and guests.
• Conduct conference room sweeps, adjusting chairs, wiping tables, stocking supplies, and adjusting blinds.
• Set up and assemble flip charts, whiteboards, and corkboards.
• Set up and break down food preparation areas for meetings, parties, and company events.
• Maintain kitchens and clean kitchen equipment, including coffee machines, refrigerators, microwaves, and ice machines.
• Load the dishwasher with items used by client personnel.
• Order and track kitchen, conference room, and pantry supplies, food, and beverages.
• Perform occasional office or building cleaning duties, including trash removal, dusting, restroom and break-room cleaning and restocking, sweeping, mopping, vacuuming, and window washing.
• Perform general clerical, copy center, mail, and delivery duties, such as distributing supplies, packages, fax transmissions, and mail.
• Perform other job duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED