Senior On-Site Service Specialist
About The Position
Provides on-site operations support across services such as high-volume copying and production, sorting, mailing, bindery, shipping and receiving, and document scanning or imaging. The role may also include copier maintenance and basic troubleshooting, reception coverage, filing, meeting-room setups, building support, and light maintenance. The specialist responds to customer service requests, maintains service and inventory records, and helps ensure equipment and work areas are ready and functioning properly. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration.
Requirements
- High school diploma or GED.
- 1–2 years of related work experience.
- Basic computer skills, including proficiency with the MS Office Suite.
- Ability to work independently and flexibly to complete projects.
- Ability to select appropriate packing methods and materials and check incoming materials against packing slips.
- Ability to understand mail-delivery instructions.
- Troubleshooting and problem-solving skills.
- Ability to read and understand technical information in manuals, parts books, and related publications.
- Excellent customer-relations and verbal communication skills.
- Ability to perform physical activities including extended standing, walking, bending, reaching, stretching, or climbing; lift or move items up to 50 lbs.; and push or pull wheeled machines weighing up to 400 lbs.
- May require a valid driver’s license and minimum auto insurance coverage as required by Ricoh.
Nice To Haves
- Related copy-job experience.
- Working knowledge of copiers and related equipment and repair.
- Basic electronics knowledge.
- Knowledge and understanding of shipping and receiving procedures.
Responsibilities
- Operate high-volume production copy machines and perform binding and finishing work.
- Inspect convenience copiers daily for quality and proper operation; clear paper jams and notify technicians of specific problems.
- Perform basic equipment troubleshooting and escalate service calls to technicians.
- Set up equipment as directed by the customer, including adding toner and stocking paper.
- Scan and/or image documents.
- Provide temporary or occasional reception services as needed.
- Maintain records for management reports and inventories of required supplies.
- Distribute office supplies, fax transmissions, and mail to company personnel or designated drop-off points.
- Calculate charges for completed jobs, maintain logs, and generate reports as needed.
- Respond to and coordinate customer service calls.
- Perform filing, including purging and archiving documents, when requested.
- Deliver completed jobs to designated customer locations inside or outside the site.
- Maintain daily meter and service logs and capture data for Ricoh MOR, SPG, and job logs.
- Travel between customer buildings when needed.
- Answer customer questions about job status or feasibility.
- Keep convenience copier areas neat and stocked.
- Handle shipping and receiving tasks, including occasional dock work in a mailroom environment.
- Set up meeting and conference rooms as needed.
- Assist with building occupant moves and perform assigned light maintenance and cleaning.
- Perform other assigned duties.
- Work periodic overtime on nights or weekends, including off-hour emergency response, if required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
