Senior On-Site Service Specialist
About The Position
Provides on-site operations support across functions such as high-volume copying and production, sorting, mailing, bindery, shipping and receiving, mail and fax distribution, and copier maintenance or repair. The role may also include scanning and imaging, filing, reception on a temporary or occasional basis, meeting-room setup, building support, light maintenance, and cleaning. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration. The specialist operates production and copier equipment, responds to customer service calls and questions, maintains service and inventory records, and helps ensure that equipment and work areas are clean, stocked, and functioning properly. The work involves regular customer contact, deadlines and quick turnaround times, and may require travel between customer buildings and periodic overtime on nights or weekends, including off-hour emergency response. Working conditions may include copier and fax noise, toner, changing room temperatures, paper cuts, weather exposure when walking between buildings, and potential equipment-related injury risks. The job requires physical activity including standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing or pulling wheeled machines that may weigh up to 400 pounds.
Requirements
- High school diploma or GED.
- 1–2 years of related work experience.
- Basic computer skills, including proficiency in the MS Office Suite.
- Ability to work independently and flexibly to complete projects.
- Ability to determine appropriate packing methods and materials and check incoming materials’ packing slips for accuracy.
- Ability to comprehend mail-delivery instructions.
- Troubleshooting and problem-solving skills.
- Ability to read and understand written technical information, including manuals, parts books, and related publications.
- Excellent customer-relations and verbal-communication skills.
- Ability to meet physical requirements, including lifting or moving items weighing up to 50 pounds and pushing or pulling wheeled machines that may weigh up to 400 pounds.
- Ability to work in conditions involving copier/fax noise, toner, changing room temperatures, deadlines, and potential exposure to weather when walking between buildings.
Nice To Haves
- Related copy-job experience is preferred.
- Working knowledge of copiers and related equipment and repair is preferred.
- Basic electronics knowledge is preferred.
- A valid driver’s license and minimum levels of auto insurance coverage per Ricoh may be required.
Responsibilities
- Operate high-volume or production copy machines and perform binding and finishing work.
- Inspect convenience copiers daily for quality, clear paper jams, identify problems, and notify technicians as needed.
- Perform basic equipment troubleshooting and escalate service calls to technicians.
- Set up equipment as prescribed by the customer, including adding toner and stocking paper.
- Scan and/or image documents.
- Provide reception services on a temporary or occasional basis, when needed.
- Maintain records for management reports and inventories of supplies.
- Distribute office supplies, fax transmissions, and mail to company personnel or designated drop-off points.
- Calculate charges for completed jobs, maintain logs, and generate reports as needed.
- Respond to and coordinate customer service calls.
- Perform filing, including purging and archiving old documents, when requested or assigned.
- Deliver completed jobs to designated customer locations within and outside the site.
- Maintain daily meter and service logs.
- Travel between customer buildings when required.
- Answer customer questions about job status or feasibility.
- Keep convenience copier areas neat and well stocked.
- Perform shipping and receiving duties, including occasional shipping, receiving, and dock work in a mailroom environment.
- Set up meeting and conference rooms when needed.
- Perform building occupant moves within assigned facilities when needed.
- Perform assigned light maintenance and cleaning duties.
- Use assigned production, bindery, mailing, and office equipment to complete contracted jobs.
- Understand the Ricoh Services Portfolio and Technology.
- Ensure data for Ricoh MOR, SPG, and job logs are captured.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
