Senior On-Site Service Specialist

Ricoh • Birmingham, AL

2d • Onsite

About The Position

Provides on-site operational support across areas such as high-volume copying and production, sorting, mailing, bindery, shipping and receiving, mail and fax distribution, and customer-site copier maintenance or repair. The role may also support quality control, housekeeping and hospitality, file services, reception on a temporary or occasional basis, meeting-room setups, and light building maintenance. It reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s staffing configuration.

The specialist operates and troubleshoots production and convenience copier equipment, completes copying, binding, finishing, scanning, imaging, and filing tasks, and coordinates service calls. The role maintains supply inventories, logs, records, and management-report data; distributes supplies and communications; handles incoming and outgoing materials; and delivers completed work to designated locations. It may involve travel between customer buildings, occasional shipping-dock duties, and periodic overtime on nights or weekends, including off-hour emergency response.

The position requires a high school diploma or GED and 1–2 years of related work experience. Some copy-job experience, working knowledge of copier equipment and repair, and basic electronics knowledge are preferred. Candidates should have basic computer skills, including proficiency in Microsoft Office, and strong customer-service, communication, troubleshooting, and problem-solving abilities.

Working conditions may include frequent exposure to copier and fax noise, toner, temperature changes, paper cuts, varied weather, and workplace injury risks. The role involves frequent customer and employee contact, tight deadlines, and physical activity including standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing or pulling wheeled machines weighing up to 400 pounds.

Ricoh offers medical, dental, life, and disability insurance options; a 401(k) retirement savings plan; health savings and flexible spending accounts; tuition assistance; paid vacation and holidays; and additional health, wellness, and personal and professional development benefits.

Requirements

• High school diploma or GED.
• 1–2 years of related work experience.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to work independently and flexibly to complete projects.
• Knowledge of shipping and receiving procedures.
• Ability to determine appropriate packing methods and materials and verify incoming packing slips.
• Ability to understand mail-delivery instructions.
• Troubleshooting and problem-solving skills.
• Ability to read and understand technical information in manuals, parts books, and related publications.
• Excellent customer-relations and verbal-communication skills.
• May require a valid driver’s license and minimum auto-insurance coverage per Ricoh.

Nice To Haves

• Some related copy-job experience.
• Working knowledge of copier and related equipment and repair.
• Basic electronics knowledge.

Responsibilities

• Operate high-volume production copiers and perform binding and finishing work.
• Inspect convenience copiers daily, check output quality, clear paper jams, and inform technicians of specific problems.
• Troubleshoot equipment and escalate service calls to technicians as needed.
• Set up equipment for customer use, including adding toner and stocking paper.
• Scan and image documents.
• Provide reception services on a temporary or occasional basis, as needed.
• Maintain management-report records and inventories of required supplies.
• Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
• Calculate charges for completed jobs, maintain logs, and generate reports as needed.
• Respond to and coordinate customer service calls.
• Perform filing, including purging and archiving documents, when requested.
• Deliver completed jobs to designated customer locations inside or outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings when needed.
• Answer customer questions about job status and feasibility.
• Keep convenience copier areas neat and stocked.
• Handle shipping and receiving duties, including occasional shipping-dock work.
• Set up meeting and conference rooms as needed.
• Perform building occupant moves, light maintenance, and cleaning as assigned.
• Use specified production, bindery, shipping, and office equipment to complete contracted jobs.
• Capture data for Ricoh MOR, SPG, and job logs.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• 401(k) retirement savings plan.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED