Senior On-Site Service Specialist

Ricoh • El Paso, TX

12h • Onsite

About The Position

The Senior On-Site Service Specialist provides operational support at customer sites. The role may include operating high-volume duplicating, production, sorting, mailing, and bindery equipment; completing copying and finishing tasks; shipping and receiving materials; sorting and distributing mail and faxes; and applying postage. The specialist also maintains and troubleshoots customer-site copier equipment and may support quality control, file services, reception, housekeeping, meeting setups, and light building maintenance. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration.

The role includes responding to customer requests and service calls, maintaining equipment and supply records, delivering completed work, and keeping copier areas stocked and orderly. It may involve travel between customer buildings, occasional receptionist duties, building moves, and periodic overtime on nights and weekends, including off-hour emergency response.

Work conditions include frequent exposure to copier and fax noise, toner, changes in room temperature, and potential paper cuts. The role can involve outdoor weather exposure while walking between buildings, tight deadlines, and physical activity such as prolonged standing and walking, bending, reaching, stretching, climbing, lifting items up to 50 pounds, and pushing or pulling wheeled machines weighing up to 400 pounds.

Requirements

• High school diploma or GED.
• 1–2 years of related work experience.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to work independently and flexibly to complete projects.
• Knowledge of shipping and receiving procedures.
• Ability to determine appropriate packing methods and materials and verify incoming packing slips for accuracy.
• Ability to understand mail-delivery instructions.
• Troubleshooting and problem-solving skills.
• Ability to read and understand technical information in manuals, parts books, and related publications.
• Excellent customer-relations and verbal-communication skills.
• May require a valid driver's license and minimum auto-insurance coverage required by Ricoh.

Nice To Haves

• Related copy-job experience.
• Working knowledge of copiers and related equipment and repair.
• Basic electronics knowledge.

Responsibilities

• Operate high-volume and production copy machines and perform binding and finishing work.
• Inspect convenience copiers daily for quality and proper operation; clear paper jams and report specific problems to technicians.
• Perform basic equipment troubleshooting and escalate service calls to technicians.
• Set up equipment as requested by the customer, including adding toner and stocking paper.
• Scan and/or image documents.
• Provide reception services on a temporary or occasional basis, as needed.
• Maintain management records and inventories of supplies.
• Distribute office supplies, fax transmissions, and mail to personnel or designated locations.
• Calculate charges for completed jobs, maintain logs, and generate reports as needed.
• Respond to and coordinate customer service calls.
• Perform filing, including purging and archiving old documents, as requested.
• Deliver completed jobs to designated locations within or outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings as needed.
• Answer customer questions about job status and feasibility.
• Keep convenience copier areas neat and stocked.
• Ship and receive materials and, occasionally, perform mailroom shipping, receiving, and dock work.
• Set up meeting and conference rooms as needed.
• Perform building occupant moves within assigned facilities as needed.
• Perform assigned light maintenance and cleaning duties.
• Use specified production, bindery, mailing, and office equipment to complete contracted jobs.
• Understand Ricoh’s services portfolio and technology.
• Capture data for Ricoh MOR, SPG, and job logs.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401(k)).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED