Senior On-Site Service Specialist

Ricoh • Mason, OH

17h

About The Position

Provides operational support in one or more office-services areas, including high-volume duplicating and production, sorting, mailing, bindery services, shipping and receiving, mail distribution, fax services, and copier support. The role handles incoming and outgoing mail, applies postage, maintains office equipment, and supports day-to-day office services operations. Additional duties may include bindery, quality control, final inspection, hospitality, file services, reception, call center support, meeting room setup, and light facilities maintenance.

The position involves frequent customer interaction and may include occasional receptionist responsibilities. It reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration. The role requires daily interaction with customers and colleagues, managing requests and deadlines, maintaining equipment and service records, and delivering completed work to customer locations. Periodic overtime, including evenings, weekends, or emergency response, may be required. The work can involve noise, toner, changing temperatures and weather, extended periods of physical activity, lifting items up to 50 pounds, and pushing or pulling wheeled equipment weighing up to 400 pounds.

Requirements

• High school diploma or GED.
• One to two years of related work experience.
• Demonstrated competency in basic computer skills, including Microsoft Office Suite.
• Ability to work independently and adapt to changing priorities.
• Ability to determine appropriate packaging materials and verify packing slips for incoming shipments.
• Ability to understand and follow mail delivery procedures.
• Strong troubleshooting and problem-solving skills.
• Ability to read and interpret technical manuals, parts books, and related documentation.
• Excellent customer service, interpersonal, and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and manage tight deadlines and quick turnaround requirements.
• Ability to lift and move items weighing up to 50 pounds.
• Ability to push or pull wheeled equipment weighing up to 400 pounds during maintenance or relocation activities.

Nice To Haves

• Previous copy center, print production, or document services experience.
• Working knowledge of copiers and related office equipment maintenance.
• Basic electronics knowledge.
• Valid driver’s license and minimum automobile insurance coverage may be required in accordance with Ricoh policy.

Responsibilities

• Operate high-volume production copiers and perform binding and finishing work.
• Inspect convenience copiers daily to ensure they are functioning properly.
• Clear paper jams, perform basic troubleshooting, and report equipment concerns or escalate service issues as needed.
• Set up and replenish equipment, including adding toner and stocking paper.
• Perform document scanning and imaging services.
• Provide temporary or occasional reception support as needed.
• Maintain records for management reporting and inventory control.
• Distribute office supplies, fax transmissions, mail, and packages to designated recipients and locations.
• Calculate charges for completed work, maintain logs, and generate reports as required.
• Respond to and coordinate customer service requests and answer inquiries about project status and service requests.
• Perform filing duties requested by customers, including document filing, archiving, and purging.
• Deliver completed jobs to designated customer locations within and outside the facility.
• Maintain daily meter readings and service logs.
• Travel between customer locations and buildings when required.
• Keep copier and equipment areas clean, organized, and fully stocked.
• Perform shipping and receiving duties for materials and packages, and assist with mailroom, shipping, receiving, and dock operations as needed.
• Assist with meeting room and conference room setup.
• Support office and occupant relocations within assigned facilities.
• Perform light maintenance and cleaning duties as assigned.
• Use production, bindery, shipping, and office equipment, including shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, scales, copiers, calculators, fax machines, postage meters, and personal computers.
• Maintain an understanding of Ricoh services, technology offerings, and operational processes.
• Accurately capture and maintain data for Ricoh MOR, SPG, and job logs.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Other benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED