Senior On-Site Service Specialist

Ricoh•Kingsport, TN

4d•Onsite

About The Position

The Senior On-Site Service Specialist provides onsite operations support, which may include operating high-volume duplicating, production, sorting, mailing, and bindery equipment; completing copying and finishing tasks; shipping and receiving materials; handling mail and fax distribution; and maintaining or performing basic repairs on customer-site copier equipment. The role may also include scanning and imaging, filing and document archiving, reception coverage, meeting-room setups, facility support, and light maintenance or cleaning. The specialist supports customer requests and service calls, maintains equipment and supply areas, tracks job and service information, and delivers completed work to designated locations. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site's staffing configuration. Periodic overtime on nights and weekends, including off-hour emergency response, may be required.

Requirements

High school diploma or GED.
One to two years of related work experience.
Basic computer skills, including proficiency in the MS Office Suite.
Knowledge and understanding of shipping and receiving procedures.
Ability to work independently and flexibly to complete projects.
Ability to select appropriate packing materials and methods and verify incoming materials against packing slips.
Ability to understand mail-delivery instructions.
Troubleshooting and problem-solving skills.
Ability to read and understand technical information, including manuals, parts books, and related publications.
Excellent customer-relations and verbal-communication skills.
Ability to meet physical demands that may include prolonged standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing or pulling wheeled machines weighing up to 400 pounds.
May require a valid driver's license and minimum auto-insurance coverage required by Ricoh.

Nice To Haves

Related copy-job experience.
Working knowledge of copiers and related equipment and repair.
Basic electronics knowledge.

Responsibilities

Operate high-volume production copy machines and complete binding and finishing work.
Inspect convenience copiers daily for quality, clear paper jams, identify equipment issues, and notify technicians as needed.
Perform basic equipment troubleshooting and escalate service calls to technicians.
Set up equipment as directed by the customer, including adding toner and stocking paper.
Scan and image documents.
Provide temporary or occasional reception services as needed.
Maintain records for management reports and inventories of required supplies.
Distribute office supplies, fax transmissions, and mail to personnel or designated locations.
Calculate charges for completed jobs, maintain logs, and generate reports as needed.
Respond to and coordinate customer service calls.
Perform filing, purging, and archiving as requested.
Deliver completed jobs to designated customer locations inside or outside the site.
Maintain daily meter and service logs and capture data for Ricoh MOR, SPG, and job logs.
Travel between customer buildings when required.
Answer customer questions about job status and feasibility.
Keep convenience copier areas neat and stocked.
Perform shipping and receiving duties, including occasional dock work in a mailroom environment.
Set up meeting and conference rooms as needed.
Assist with building occupant moves within assigned facilities as needed.
Perform light maintenance and cleaning duties as assigned.
Use specified production, bindery, mailing, copying, and office equipment to complete contracted jobs.
Understand the Ricoh Services Portfolio and Technology.
Perform other duties as assigned.