Senior On-Site Service Specialist
About The Position
Provides on-site operations support, including high-volume copying and production, bindery and finishing, shipping and receiving, mail handling, and customer-site copier maintenance or basic troubleshooting. The role may also include scanning and imaging, filing and document archiving, temporary reception coverage, meeting-room setups, building occupant moves, light maintenance, cleaning, and other assigned support duties. The position requires regular customer contact, service-call coordination, accurate recordkeeping, and delivery of completed work. It reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration. Periodic overtime on nights and weekends, including off-hour emergency response, may be required.
Requirements
- High school diploma or GED.
- One to two years of related work experience.
- Basic computer skills, including proficiency in the MS Office Suite.
- Ability to work independently and flexibly to complete projects.
- Ability to determine appropriate packing methods and materials and check incoming packing slips for accuracy.
- Ability to understand instructions concerning mail delivery.
- Troubleshooting and problem-solving skills.
- Ability to read and understand technical information in manuals, parts books, and related publications.
- Excellent customer-relations and verbal-communication skills.
- Knowledge and understanding of shipping and receiving procedures.
- Ability to perform the physical duties described, including lifting or moving items weighing up to 50 pounds and pushing or pulling wheeled machines weighing up to 400 pounds.
- A valid driver’s license and minimum auto insurance coverage per Ricoh may be required.
Nice To Haves
- Related copy-job experience is preferred.
- Working knowledge of copiers and related equipment and repair is preferred.
- Basic electronics knowledge is preferred.
Responsibilities
- Operate high-volume and production copy machines and perform binding and finishing work.
- Inspect convenience copiers daily for quality, keep copier areas neat and stocked, clear paper jams, and report specific problems to technicians.
- Perform basic equipment troubleshooting, escalate service calls to technicians, and set up equipment as prescribed by the customer, including adding toner and stocking paper.
- Scan and/or image documents.
- Provide temporary or occasional reception services when needed.
- Maintain management-report records, supply inventories, daily meter and service logs, and job logs; capture data for Ricoh MOR and SPG.
- Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
- Calculate charges for jobs, maintain logs, and generate reports as needed.
- Respond to and coordinate customer service calls; answer questions about job status or feasibility.
- Deliver completed jobs to designated locations within and outside the site, and travel between customer buildings when needed.
- Perform shipping and receiving duties, including occasional dock or mailroom work; check incoming packing slips and select appropriate packing materials.
- Perform filing and document purging or archiving as requested.
- Set up meeting and conference rooms, move building occupants within assigned facilities, and perform light maintenance or cleaning as assigned.
- Use designated production, bindery, shipping, copying, fax, postage, and computer equipment to complete contracted jobs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
