Senior On-Site Service Specialist

Ricoh•El Paso, TX

6h•Onsite

About The Position

The Senior On-Site Service Specialist provides on-site operations and customer support across copying and production services, mail and shipping functions, equipment upkeep, and related office services. The role operates production and finishing equipment, handles scanning and document imaging, and performs basic troubleshooting and copier maintenance while escalating technical issues as needed. Depending on the site, the specialist may also provide reception coverage, filing and records services, meeting-room setup, building support, and light maintenance. The specialist responds to customer requests and service calls, tracks work and supplies, maintains equipment and service records, and delivers completed jobs and materials. The position requires frequent customer contact, attention to quality and deadlines, and the ability to perform physical tasks in an active office environment. This position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site configuration.

Requirements

High school diploma or GED.
At least 6 months of related work experience.
Basic computer skills, including proficiency in Microsoft Office Suite.
Ability to work independently and flexibly to complete projects.
Knowledge of shipping and receiving procedures.
Ability to select appropriate packing methods and materials and verify incoming packing slips.
Ability to understand mail-delivery instructions.
Troubleshooting and problem-solving skills.
Ability to read and understand written technical information, including manuals, parts books, and related publications.
Strong customer-relations and verbal-communication skills.
Ability to meet the physical demands of the job, including lifting or moving items up to 50 pounds and pushing or pulling wheeled machines that may weigh up to 400 pounds.

Nice To Haves

Related copy-job experience.
Working knowledge of copier and related equipment and repair.
Basic electronics knowledge.
Valid driver's license and minimum auto insurance coverage as required by Ricoh.

Responsibilities

Operate high-volume and production copy machines and perform binding and finishing work.
Inspect convenience copiers, ensure they are functioning properly, clear paper jams, and notify technicians of specific problems.
Perform basic equipment troubleshooting and escalate service calls to technicians.
Set up equipment according to customer needs, including adding toner and stocking paper.
Scan and image documents.
Provide reception services on a temporary or occasional basis.
Maintain management records, supply inventories, daily meter logs, service logs, and required job data.
Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
Calculate charges for jobs, maintain logs, and generate reports as needed.
Respond to and coordinate customer service calls and answer questions about job status or feasibility.
Deliver completed jobs to designated locations within or outside the site.
Maintain copier areas and keep them neat and stocked.
Perform shipping and receiving duties, including occasional dock work in a mailroom environment.
Perform filing, document purging, and archiving as requested.
Set up meeting and conference rooms when needed.
Perform building occupant moves, light maintenance, and cleaning as assigned.
Travel between customer buildings when required.
Use designated production, finishing, office, and shipping equipment to complete contracted jobs.
Perform other duties as assigned.