Senior On-Site Service Specialist

Ricoh Americas Holdings•Coppell, TX

2d•Onsite

About The Position

Provides on-site operations support across copying and production, mail and shipping/receiving, document scanning, filing, and customer service functions. Operates high-volume duplicating, production, sorting, mailing, and bindery equipment; performs associated copying, binding, finishing, and equipment checks; and may provide temporary or occasional reception, meeting-room setup, light maintenance, housekeeping, or other building support. The role also maintains equipment and supply records, coordinates service calls, responds to customer requests, and ensures completed work and materials reach designated locations. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site staffing. The work requires regular customer contact and may involve travel between customer buildings, occasional overtime on nights and weekends, and off-hour emergency response. It includes exposure to equipment noise, toner, varying room temperatures, paper cuts, weather, and potential equipment-related hazards. Physical activity may include prolonged standing and walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing or pulling wheeled machines that may weigh up to 400 pounds.

Requirements

High school diploma or GED.
1–2 years of related work experience.
Basic computer skills, including proficiency in the MS Office Suite.
Ability to work independently and flexibly to complete projects.
Ability to determine appropriate packing methods and materials and verify incoming materials against packing slips.
Ability to understand instructions concerning mail delivery.
Troubleshooting and problem-solving skills.
Ability to read and understand written technical information, including manuals, parts books, and related publications.
Excellent customer relations and verbal communication skills.
Ability to meet tight deadlines and quick turnaround times.
May require a valid driver's license and minimum auto insurance coverage as specified by Ricoh.
Ability to perform physical tasks, including lifting or moving items up to 50 pounds and pushing or pulling wheeled machines that may weigh up to 400 pounds.

Nice To Haves

Related copy-job experience.
Working knowledge of copiers and related equipment and repair.
Basic electronics knowledge.
Understanding of the Ricoh Services Portfolio and Technology.

Responsibilities

Operate high-volume and production copy machines and perform binding and finishing work.
Inspect convenience copiers daily for quality and proper operation; clear paper jams and report specific issues to technicians.
Perform basic equipment troubleshooting and escalate service calls to technicians as needed.
Set up equipment as prescribed by the customer, including adding toner and stocking paper.
Scan and/or image documents.
Provide reception services on a temporary or occasional basis, as needed.
Maintain records for management reports and inventories of required supplies.
Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
Calculate charges for completed jobs, maintain logs, and potentially generate reports.
Respond to and coordinate customer service calls.
Perform filing, including purging and archiving documents, when requested.
Deliver completed jobs to designated customer locations within or outside the site.
Maintain daily meter and service logs and capture data for Ricoh MOR, SPG, and job logs.
Travel between customer buildings when required.
Answer customer questions about the status or feasibility of job requests.
Keep convenience copier areas neat and stocked.
Perform shipping and receiving duties, which may include shipping, receiving, and dock work in a mailroom environment.
Set up meeting and conference rooms when needed.
Perform building occupant moves within assigned facilities when needed.
Perform light maintenance and cleaning duties as assigned.
Use equipment and tools such as shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, scales, copiers, calculators, fax machines, postage meters, and PCs.
Perform other duties as assigned.