Senior On-Site Service Specialist

Ricoh Americas Holdings•El Paso, TX

5d•Onsite

About The Position

Provides on-site operational services, including high-volume copying and production, binding and finishing, shipping and receiving, mail handling, and support for customer-site equipment. The role may also include scanning and imaging, filing, temporary or occasional reception, meeting-room setup, building moves, light maintenance, cleaning, and other site support duties. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. The specialist responds to customer requests and service calls, maintains equipment and supply areas, records service and production activity, and delivers completed work. The role requires customer service and communication skills, basic computer competency, and the ability to work independently while meeting deadlines. Work may involve travel between customer buildings, periodic overtime, and off-hour emergency response.

Requirements

High school diploma or GED.
At least 6 months of related work experience.
Basic computer skills, including proficiency with the MS Office Suite.
Ability to work independently and flexibly to complete projects.
Ability to determine appropriate packing methods and materials and check incoming materials against packing slips.
Ability to understand instructions concerning mail delivery.
Troubleshooting and problem-solving skills.
Ability to read and understand written technical information, including manuals, parts books, and related publications.
Excellent customer relations and verbal communication skills.
Ability to meet tight deadlines and quick turnaround times.
Ability to perform physical activities such as standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing or pulling wheeled machines that may weigh up to 400 pounds.
May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh.

Nice To Haves

Related copy-job experience.
Working knowledge of copier and related equipment and repair.
Knowledge and understanding of shipping and receiving procedures.
Basic electronics knowledge.

Responsibilities

Operate high-volume and production copy machines and perform binding and finishing work.
Inspect convenience copiers daily for quality, keep them working properly, clear paper jams, and report specific problems to technicians.
Perform basic equipment troubleshooting and escalate service calls to technicians.
Set up equipment as prescribed by the customer, including adding toner and stocking paper.
Scan and/or image documents.
Perform reception services on a temporary or occasional basis, as needed.
Maintain records for management reports and track inventories of required supplies.
Distribute office supplies, fax transmissions, and mail to company personnel or designated drop-off points.
Calculate charges for jobs, maintain logs, and possibly generate reports.
Respond to and coordinate customer service calls.
Perform filing, including purging and archiving documents, when requested.
Deliver completed jobs to designated customer locations within and outside the site.
Maintain daily meter and service logs and ensure Ricoh MOR, SPG, and job-log data are captured.
Travel between customer buildings when required.
Answer customer questions about the status or feasibility of job requests.
Keep convenience copier areas neat and stocked.
Perform shipping and receiving duties, including occasional mailroom or dock work.
Set up meeting and conference rooms when needed.
Perform building occupant moves within assigned facilities when needed.
Perform assigned light maintenance and cleaning duties.
Use designated production, bindery, shipping, and office equipment to complete contracted jobs.
Understand the Ricoh Services Portfolio and Technology.
Perform other duties as assigned.