Senior On-Site Service Specialist

Ricoh•Coppell, TX

3d•$18 - $18•Onsite

About The Position

Provides on-site operational support across copying and production, shipping and receiving, mail handling, equipment maintenance, and related customer services. The role operates high-volume duplicating and finishing equipment, performs copying and document scanning, and helps maintain customer-site copiers. Depending on site needs, the specialist may also perform reception, filing, meeting-room setup, building support, light maintenance, and housekeeping duties. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration. The specialist responds to customer requests and service calls, tracks jobs and supplies, distributes mail and materials, and delivers completed work to designated locations. The role may require travel between customer buildings and periodic overtime, including nights, weekends, or off-hour emergency response. It requires customer-facing communication, basic computer proficiency, equipment troubleshooting, and the ability to handle physical tasks in a busy service environment.

Requirements

High school diploma or GED.
1–2 years of related work experience.
Basic computer skills, including proficiency with Microsoft Office Suite.
Ability to work independently and flexibly to complete projects.
Knowledge of shipping and receiving procedures.
Ability to determine appropriate packing methods and materials and verify incoming packing slips.
Ability to understand mail-delivery instructions.
Troubleshooting and problem-solving skills.
Ability to read and understand technical information in manuals, parts books, and related publications.
Excellent customer-relations and verbal-communication skills.
May require a valid driver’s license and minimum auto-insurance coverage as specified by Ricoh.

Nice To Haves

Related copy-job experience.
Working knowledge of copiers and related equipment and repair.
Basic electronics knowledge.

Responsibilities

Operate high-volume and production copy machines and perform binding and finishing work.
Inspect convenience copiers daily for quality and proper operation; clear paper jams and report specific problems to technicians.
Perform basic equipment troubleshooting and escalate service calls to technicians.
Set up equipment according to customer requirements, including adding toner and stocking paper.
Scan and/or image documents.
Provide reception services on a temporary or occasional basis, as needed.
Maintain records for management reports and track supply inventories.
Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
Calculate charges for completed jobs, maintain logs, and potentially generate reports.
Respond to and coordinate customer service calls.
Perform filing, including purging and archiving documents, when requested.
Deliver completed jobs to designated locations inside or outside the site.
Maintain daily meter and service logs.
Travel between customer buildings when necessary.
Answer customer questions about job status and feasibility.
Keep convenience copier areas neat and stocked.
Ship and receive materials; occasionally perform shipping, receiving, and dock work in a mailroom environment.
Set up meeting and conference rooms when needed.
Perform building occupant moves within assigned facilities when needed.
Perform assigned light maintenance and cleaning duties.
Use specified production, bindery, shipping, and office equipment to complete contracted jobs.
Capture data for Ricoh MOR, SPG, and job logs.
Perform other duties as assigned.

Benefits

Medical insurance options.
Dental insurance options.
Life insurance options.
Disability insurance options.
401(k) Retirement Savings Plan.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
Team member tuition assistance programs.
Paid vacation time.
Paid holidays.
Additional health, wellness, and personal and professional development benefits.