Senior On-Site Service Specialist

Ricoh Americas Holdings•Coppell, TX

5d•Onsite

About The Position

Provides onsite operations services, including operating high-volume duplicating equipment and completing copy, binding, and finishing tasks; shipping and receiving products and supplies; distributing mail, faxes, and office supplies; and maintaining copier equipment. The role may also include filing, reception, call center support, quality checks, housekeeping, meeting-room setup, building support, light maintenance, and other duties as assigned. It reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site's personnel configuration. The position involves responding to customer service requests, maintaining service and supply records, coordinating service calls, tracking charges, and delivering completed jobs. Work may include travel between customer buildings and periodic overtime on nights and weekends, including off-hour emergency response. The role uses copy and finishing equipment, shipping and receiving tools, office equipment, and some PC applications. The work environment includes exposure to copier and fax machine noise, toner, room-temperature changes, paper cuts, weather while walking between buildings, and potential equipment-related injury risks. The role requires customer contact, handling tight deadlines, and physical activity including standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing or pulling wheeled machines that may weigh up to 400 pounds.

Requirements

High school diploma or GED.
1–2 years of related work experience.
Knowledge and understanding of shipping and receiving procedures.
Ability to work independently and flexibly to complete projects.
Ability to determine appropriate packing methods and materials and check incoming-material packing slips for accuracy.
Ability to comprehend mail delivery instructions.
Troubleshooting and problem-solving skills.
Ability to read and understand technical information in manuals, parts books, and related publications.
Excellent customer relations and verbal communication skills.
Ability to meet tight deadlines and quick turnaround times.
Ability to perform physical work, including lifting or moving items up to 50 pounds and pushing or pulling wheeled machines weighing up to 400 pounds.
May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh.

Nice To Haves

Related copy or mailroom job experience.
Working knowledge of copier and related equipment and repair.
Basic electronics knowledge.
Microsoft Office knowledge.

Responsibilities

Operate high-volume copy machines and perform binding and finishing work.
Inspect convenience copiers daily for quality, clear paper jams, and report specific equipment problems to technicians.
Perform repair service on customer copier equipment.
Maintain management-report records, supply inventories, daily meter logs, and service logs.
Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
Calculate charges for completed jobs and maintain billing logs.
Respond to and coordinate customer service calls.
Perform filing, including purging and archiving documents, when requested.
Deliver completed jobs to designated customer locations within or outside the site.
Answer customer questions about job status and feasibility.
Keep convenience copier areas neat and stocked.
Perform shipping and receiving duties, including checking packing slips and selecting appropriate packing materials.
Set up meeting and conference rooms when needed.
Perform building occupant moves, re-lamping, light maintenance, and occasional cleaning as assigned.
Travel between customer buildings when necessary.
Use specified equipment and perform other duties as assigned.