Senior On-Site Service Specialist
About The Position
Provides on-site operations and customer support, including operating high-volume copying and production equipment, performing copying, scanning, binding, finishing, shipping, receiving, and mail-related tasks, and maintaining customer-site copier equipment. The role may also include occasional reception, filing, meeting-room setup, building support, and light maintenance duties. It requires strong customer service and telephone skills, equipment troubleshooting, accurate recordkeeping, and the ability to respond to customer requests and changing priorities. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site personnel configuration. Work involves frequent interaction with customers and staff, tight deadlines, and physical activity, including standing, walking, bending, reaching, climbing, and moving equipment or supplies.
Requirements
- High school diploma or GED.
- One to two years of related work experience.
- Demonstrated basic computer skills, including proficiency with Microsoft Office Suite.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and verbal communication skills.
- Ability to work independently and adapt to changing priorities.
- Ability to determine appropriate packing methods and materials and verify packing slips for accuracy.
- Ability to understand instructions related to mail delivery and distribution.
- Ability to read and understand written technical information, including manuals, parts books, and related publications.
- May require a valid driver's license and minimum auto insurance coverage in accordance with Ricoh requirements.
- Ability to meet the physical demands of the role, including lifting or moving items up to 50 pounds and pushing or pulling wheeled equipment weighing up to 400 pounds for repair purposes.
Nice To Haves
- Previous copy center or related experience.
- Working knowledge of copiers and related equipment maintenance and repair.
- Basic electronics knowledge.
Responsibilities
- Operate high-volume and production copy machines and perform binding and finishing work.
- Inspect convenience copiers daily, clear paper jams, identify problems, and notify technicians or escalate service calls as needed.
- Perform basic equipment troubleshooting and set up equipment according to customer requirements, including adding toner and stocking paper.
- Perform document scanning and imaging.
- Provide reception services on a temporary or occasional basis.
- Maintain management-report records and inventories of needed supplies.
- Distribute office supplies, fax transmissions, and mail to personnel or designated locations.
- Calculate job charges, maintain logs, and generate reports as needed.
- Respond to and coordinate customer service calls, answer questions about job status or feasibility, and deliver completed jobs to specified locations.
- Maintain daily meter and service logs and accurately capture data for Ricoh MOR, SPG, and job logs.
- Keep copier areas neat, organized, and adequately stocked.
- Perform shipping and receiving duties, including occasional mailroom dock work.
- Perform filing, purging, and archiving duties as requested.
- Set up meeting and conference rooms as needed.
- Perform building occupant moves and light maintenance or cleaning as assigned.
- Travel between customer buildings when required.
- Use specified production, bindery, office, and shipping equipment to complete contracted jobs.
- Maintain an understanding of the Ricoh Services Portfolio and related technology.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
