Senior On-Site Service Specialist

Ricoh Americas Holdings • Mentor, OH

2d • Onsite

About The Position

Provides on-site operations and customer support, including operating high-volume duplicating and finishing equipment, completing copying and document-scanning tasks, and handling shipping, receiving, mail, supplies, and related records. The role may also include copier upkeep and basic troubleshooting, temporary reception duties, filing, meeting-room setup, building support, and light maintenance. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site configuration. The role may require periodic overtime on nights and weekends, including off-hour emergency response.

Requirements

• High school diploma or GED.
• 1–2 years of related work experience.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Excellent customer relations and verbal communication skills.
• Ability to work independently and flexibly to complete projects.
• Ability to determine appropriate methods and packing materials and check incoming packing slips for accuracy.
• Ability to understand instructions concerning mail delivery.
• Troubleshooting and problem-solving skills.
• Ability to read and understand written technical information, including manuals, parts books, and related publications.
• Ability to handle the physical demands of the role, including lifting or moving items up to 50 pounds and pushing or pulling wheeled machines that may weigh up to 400 pounds.
• May require a valid driver's license and minimum auto insurance coverage per Ricoh.

Nice To Haves

• Related copy-job experience.
• Working knowledge of copiers and related equipment and repair.
• Basic electronics knowledge.

Responsibilities

• Operate high-volume production copy machines and perform binding and finishing work.
• Inspect convenience copiers daily, check output quality, clear paper jams, and notify technicians of specific problems.
• Perform basic equipment troubleshooting and escalate service calls to technicians.
• Set up equipment as prescribed by the customer, including adding toner and stocking paper.
• Scan and/or image documents.
• Provide reception services on a temporary or occasional basis.
• Maintain records for management reports and track supply inventories.
• Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
• Calculate charges for completed jobs, maintain logs, and generate reports as needed.
• Respond to and coordinate customer service calls.
• Perform filing, including purging and archiving documents, when requested.
• Deliver completed jobs to designated customer locations within and outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings when needed.
• Answer customer questions about the status or feasibility of job requests.
• Keep convenience copier areas neat and stocked.
• Perform shipping and receiving duties, including occasional shipping, receiving, and dock work in a mailroom environment.
• Set up meeting and conference rooms when needed.
• Assist with building occupant moves and perform assigned light maintenance and cleaning.
• Use specified production, bindery, shipping, and office equipment to complete contracted jobs.
• Capture data for Ricoh MOR, SPG, and job logs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED