Senior On-Site Service Specialist
About The Position
The Senior On-Site Service Specialist provides on-site operations support, including operating high-volume duplicating and production equipment; performing copying, binding, finishing, scanning, and imaging tasks; and handling shipping, receiving, mail, fax, supplies, and related records. The role maintains and checks copier equipment, performs basic troubleshooting, and coordinates service calls and escalations to technicians. Depending on the site, the specialist may also provide occasional reception services, file services, meeting-room setup, building support, light maintenance, and cleaning. The position requires regular customer contact, clear communication, attention to job quality and deadlines, and the ability to work independently and flexibly. The specialist reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site configuration. Periodic overtime on nights and weekends, including off-hour emergency response, may be required.
Requirements
- High school diploma or GED.
- One to two years of related work experience.
- Basic computer skills, including proficiency in the Microsoft Office Suite.
- Excellent customer-relations and verbal-communication skills.
- Ability to work independently and flexibly to complete projects.
- Ability to troubleshoot and solve problems.
- Ability to read and understand written technical information, including manuals and parts books.
- Ability to determine appropriate packing methods and materials and check incoming packing slips for accuracy.
- Ability to understand instructions concerning mail delivery.
- Knowledge and understanding of shipping and receiving procedures.
- A valid driver's license and minimum auto-insurance coverage may be required.
- Ability to meet the physical demands of the role, including lifting or moving items weighing up to 50 pounds and pushing or pulling wheeled machines that may weigh up to 400 pounds.
Nice To Haves
- Related copy-job experience.
- Working knowledge of copiers and related equipment and repair.
- Basic electronics knowledge.
Responsibilities
- Operate high-volume and production copy machines and perform binding and finishing work.
- Inspect convenience copiers daily, check output quality, clear paper jams, and report specific equipment problems to technicians.
- Perform basic equipment troubleshooting and escalate service calls to technicians.
- Set up equipment as prescribed by the customer, including adding toner and stocking paper.
- Scan and image documents.
- Provide reception services on a temporary or occasional basis, as needed.
- Maintain management records and supply inventories.
- Distribute office supplies, fax transmissions, and mail to personnel or designated locations.
- Calculate charges for completed jobs, maintain logs, and generate reports as needed.
- Respond to and coordinate customer service calls.
- Perform filing, including purging and archiving documents, when requested.
- Deliver completed jobs to designated locations within or outside the site.
- Maintain daily meter and service logs and capture data for Ricoh MOR, SPG, and job logs.
- Travel between customer buildings when required.
- Answer customer questions about job status and feasibility.
- Keep convenience copier areas neat and stocked.
- Perform shipping and receiving duties, including occasional dock work in a mailroom environment.
- Set up meeting and conference rooms, move building occupants within assigned facilities, and perform light maintenance or cleaning as assigned.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
