Senior On-Site Service Specialist

ManpowerGroup WorkMyWay•Kingsport, TN

7d•Onsite

About The Position

The Senior On-Site Service Specialist provides customer-site operations support across areas such as high-volume copying and production, sorting, mailing, bindery, shipping and receiving, and mail handling. The role operates production and copier equipment, performs copying, scanning and imaging tasks, supports equipment upkeep and basic troubleshooting, and coordinates service calls. Depending on site needs, the specialist may also provide occasional reception, filing, meeting-room setup, building support, and light maintenance services. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site's personnel configuration. The position involves frequent customer contact, keeping copier areas stocked and orderly, maintaining service and meter logs, recording job information, tracking supplies, and delivering completed work. Work may take place across customer buildings and can include periodic overtime on nights and weekends, including off-hour emergency response. The job requires frequent exposure to copier noise and toner, and may involve sustained standing and walking, other physical activity, and moving equipment and materials.

Requirements

High school diploma or GED.
1–2 years of related work experience.
Basic computer skills, including proficiency in Microsoft Office Suite.
Ability to work independently and flexibly to complete projects.
Ability to determine appropriate packing methods and materials and check incoming packing slips for accuracy.
Ability to understand mail-delivery instructions.
Troubleshooting and problem-solving skills.
Ability to read and understand technical information in manuals, parts books, and related publications.
Excellent customer-relations and verbal communication skills.
Knowledge and understanding of shipping and receiving procedures.

Nice To Haves

Related copy-job experience.
Working knowledge of copiers and related equipment and repair.
Basic electronics knowledge.
A valid driver's license and minimum auto insurance coverage may be required.

Responsibilities

Operate high-volume and production copy machines and perform binding and finishing work.
Inspect convenience copiers daily, ensure they operate properly, clear paper jams, and report specific problems to technicians.
Perform basic equipment troubleshooting and escalate service calls to technicians.
Set up equipment as prescribed by the customer, including adding toner and stocking paper.
Scan and image documents.
Provide reception services on a temporary or occasional basis, as needed.
Maintain management-report records and inventories of supplies.
Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
Calculate charges for completed jobs, maintain logs, and generate reports as needed.
Respond to and coordinate customer service calls.
Perform filing, document purging, and archiving as requested.
Deliver completed jobs to designated customer locations within or outside the site.
Maintain daily meter and service logs and capture data for Ricoh MOR, SPG, and job logs.
Travel between customer buildings when required.
Answer customer questions about job status and feasibility.
Keep convenience copier areas neat and stocked.
Perform shipping and receiving duties, including occasional mailroom or dock work.
Set up meeting and conference rooms as needed.
Move building occupants within assigned facilities as needed.
Perform assigned light maintenance and cleaning duties.
Use shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, scales, copier equipment, calculators, fax machines, postage meters, and some PC equipment.
Perform other duties as assigned.