Senior On-Site Service Specialist

Ricoh • Omaha, NE

3h • Onsite

About The Position

The Senior On-Site Service Specialist provides onsite operations support that may include high-volume copying and production, sorting, mailing, bindery, shipping and receiving, document scanning and imaging, and copier maintenance or basic repair. The role may also include reception, filing, meeting-room setup, building support, and light maintenance, depending on customer-site needs. It reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

The specialist operates and checks production and convenience copier equipment, performs basic troubleshooting, and escalates technical issues to technicians. The role also coordinates customer service calls, tracks work and supplies, maintains logs and records, distributes mail and supplies, and delivers completed jobs. It requires frequent customer interaction, flexibility to complete projects independently, and the ability to meet deadlines. Periodic overtime on nights and weekends, including off-hour emergency response, may be required.

Requirements

• High school diploma or GED.
• 1–2 years of related work experience.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to work independently and flexibly to complete projects.
• Ability to determine appropriate packing methods and materials and check incoming packing slips for accuracy.
• Ability to understand instructions concerning mail delivery.
• Troubleshooting and problem-solving skills.
• Ability to read and understand written technical information, including manuals and parts books.
• Excellent customer relations and verbal communication skills.
• Understanding of shipping and receiving procedures.
• Ability to meet customer deadlines and quick turnaround times.
• Ability to perform physical activities that may include prolonged standing and walking, bending, reaching, stretching, climbing, lifting or moving items weighing up to 50 pounds, and pushing or pulling wheeled machines weighing up to 400 pounds.

Nice To Haves

• Related copy-job experience.
• Working knowledge of copiers and related equipment and repair.
• Basic electronics knowledge.
• A valid driver's license and minimum auto insurance coverage, if required by Ricoh.

Responsibilities

• Operate high-volume and production copy machines and perform binding and finishing work.
• Inspect convenience copiers daily for quality, keep copier areas neat and stocked, clear paper jams, and report specific problems to technicians.
• Perform basic equipment troubleshooting and escalate service calls to technicians.
• Set up equipment according to customer requirements, including adding toner and stocking paper.
• Scan and image documents.
• Provide reception services on a temporary or occasional basis, as needed.
• Maintain management records, supply inventories, job logs, meter logs, and service logs; capture data for Ricoh MOR and SPG.
• Distribute office supplies, fax transmissions, and mail to personnel or designated locations.
• Calculate charges for completed jobs, maintain logs, and generate reports as needed.
• Respond to and coordinate customer service calls; answer questions about job status or feasibility.
• Deliver completed jobs to designated locations within or outside the site.
• Perform shipping and receiving duties, including occasional mailroom or dock work.
• Perform filing, purging, and archiving duties when requested.
• Set up meeting and conference rooms, assist with building occupant moves, and perform assigned light maintenance and cleaning.
• Travel between customer buildings when needed.
• Use designated equipment and technology to complete contracted jobs.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED