Senior On-Site Service Specialist

Ricoh • Orlando, FL

13h • Onsite

About The Position

The Senior On-Site Service Specialist provides operational support at a customer site, including high-volume copying and production, binding and finishing, shipping and receiving, mail handling, and basic copier maintenance or repair. The role may also support scanning and imaging, reception, filing and records management, meeting-room setups, building moves, housekeeping, and light maintenance. Reception duties may be temporary or occasional. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s staffing configuration.

The specialist operates and checks production and convenience copiers, performs basic troubleshooting, escalates technical issues, and keeps copier areas stocked and orderly. The role coordinates service calls, tracks job and equipment information, manages supplies and deliveries, and responds to customer questions about job status and feasibility. Work may involve travel between customer buildings and periodic overtime on nights or weekends, including off-hour emergency response.

The position requires a high school diploma or GED and 1–2 years of related work experience. Some copy-job experience is preferred. Candidates should have basic computer skills, including proficiency with Microsoft Office, and strong customer-service, communication, troubleshooting, and problem-solving abilities. Work involves exposure to copier noise, toner, changing room temperatures, weather when walking between buildings, tight deadlines, and physical activity including standing, walking, bending, reaching, stretching, climbing, lifting up to 50 pounds, and pushing or pulling wheeled machines weighing up to 400 pounds.

Ricoh offers a selection of medical, dental, life, and disability insurance; a 401(k) retirement savings plan; HSA and FSA options; tuition assistance; paid vacation and holidays; and other health, wellness, and personal and professional development benefits.

Requirements

• High school diploma or GED.
• 1–2 years of related work experience.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to work independently and flexibly to complete projects.
• Knowledge and understanding of shipping and receiving procedures.
• Ability to determine appropriate packing methods and materials and verify incoming packing slips for accuracy.
• Ability to comprehend mail-delivery instructions.
• Troubleshooting and problem-solving skills.
• Ability to read and understand technical information in manuals, parts books, and related publications.
• Excellent customer-relations and verbal communication skills.
• Ability to meet the physical demands of the role, including lifting or moving items up to 50 pounds and pushing or pulling wheeled machines weighing up to 400 pounds.

Nice To Haves

• Some related copy-job experience.
• Working knowledge of copiers and related equipment and repair.
• Basic electronics knowledge.
• A valid driver’s license and minimum auto insurance coverage per Ricoh may be required.

Responsibilities

• Operate high-volume and production copy machines and perform binding and finishing work.
• Inspect convenience copiers daily for quality, clear paper jams, and notify technicians of specific issues.
• Perform basic equipment troubleshooting and escalate service calls to technicians.
• Set up customer equipment, including adding toner and stocking paper.
• Scan and/or image documents.
• Provide reception services on a temporary or occasional basis, when needed.
• Maintain management records and supply inventories.
• Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
• Calculate charges for completed jobs, maintain logs, and generate reports as needed.
• Respond to and coordinate customer service calls.
• Perform filing, purging, and archiving duties as requested.
• Deliver completed jobs to designated locations within or outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings when required.
• Answer customer questions about job status and feasibility.
• Keep convenience copier areas neat and stocked.
• Perform shipping and receiving duties, including occasional dock work in a mailroom environment.
• Set up meeting and conference rooms as needed.
• Perform building occupant moves within assigned facilities as needed.
• Perform assigned light maintenance and cleaning duties.
• Use specified production, bindery, shipping, and office equipment to complete contracted work.
• Understand Ricoh services and technology, and capture data for Ricoh MOR, SPG, and job logs.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401(k)).
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED