UHNW Senior Mortgage Consultant

Morgan Stanley•Dallas, TX

5d•Onsite

About The Position

Morgan Stanley Private Bank, National Association (MSPBNA), a division of Morgan Stanley Wealth Management, is seeking a Senior Mortgage Consultant for its Home Loans team. The Senior Mortgage Consultant uses in-depth industry knowledge and experience to provide Financial Advisors and wealth management clients with a strong client experience throughout the home-loan mortgage origination cycle. The role calls for subject-matter expertise in jumbo mortgages and complex income and assets, along with comfort engaging with affluent clients and their advisors. A high-energy, collaborative, proactive approach and strong ownership are important. The position can be based in the Dallas, Texas, or Tempe, Arizona, office. The Senior Mortgage Consultant builds working relationships with Financial Advisors and Personal Bankers, provides mortgage advice and problem-solving, and supports market growth through referrals. The role owns the client experience through loan registration, including referral follow-up and helping clients complete accurate, high-quality, compliant mortgage applications. It also involves evaluating client and property financial information, recommending suitable lending solutions and pricing, managing referrals and loan pipelines, and coordinating timely application handoffs to the Mortgage Specialist Team. The consultant supports business initiatives and events, obtains documents for underwriting conditions, handles escalations, and contributes feedback on client experience and process improvements.

Requirements

4–8 years of relevant private wealth experience; sales and/or operations experience preferred.
Experience in client relationship management roles.
A proven record of developing and maintaining client relationships in a sales or operational setting.
A proven record of meeting individual and organizational production goals while managing ongoing communication with a large client base.
High school diploma or equivalent.
Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry (NMLS) as a mortgage loan originator.
Extensive knowledge of mortgage products and client service.
In-depth knowledge of consumer mortgage lending laws and regulations, including fair lending, privacy, RESPA, and TRID.
Strong written and verbal communication and interpersonal skills.
Self-starter with a strong sense of ownership and the ability to manage time, prioritize, and plan.
Proficiency with systems for accurate reporting and tracking, including Microsoft Office (Word, Excel, Outlook, and PowerPoint).
Ability to proactively manage loan escalations and pipeline activity.

Nice To Haves

Sales and/or operations experience in private wealth.

Responsibilities

Build deep working relationships with Financial Advisors and Personal Bankers and provide expert mortgage advice and problem-solving.
Contribute to market-share growth through business referrals and support complex- or branch-level coverage as part of a team.
Provide best rate execution and select appropriate mortgage products for clients.
Own the client experience through loan registration by following up on referrals and helping clients complete accurate, high-quality, compliant mortgage applications.
Work with Private Bankers in Field Sales to help meet complex- and branch-level growth targets.
Maintain and follow up on a pipeline of client referrals.
Analyze financial information to assess whether clients and properties may qualify for lending solutions and identify options suited to client needs.
Participate in business partner events and office activities that promote the internal Home Loans team.
Partner with the Mortgage Specialist Team to transfer applications promptly after the client has indicated intent to proceed.
Manage inbound and outbound queues, call campaigns, bank initiatives, and client follow-up.
Obtain documents needed to satisfy underwriting approval conditions and conduct product or pricing negotiations as necessary.
Provide feedback and perspectives on client experience enhancements and process efficiencies.
Proactively manage loan escalations and work toward timely resolutions that enhance the client experience.
Effectively manage a pipeline that includes client and/or employee loan transactions.
Maintain high levels of client and Financial Advisor satisfaction.