UHNW Senior Mortgage Consultant

Morgan Stanley•Coppell, TX

7d•Onsite

About The Position

Morgan Stanley Private Bank, National Association (MSPBNA), within Morgan Stanley Wealth Management, is hiring a Senior Mortgage Consultant for its Home Loans team. The consultant uses in-depth mortgage industry knowledge to provide an excellent experience to Financial Advisors and wealth management clients throughout the home loan origination cycle. The role calls for expertise in jumbo mortgages, complex income and assets, and comfort engaging with affluent clients and their advisors. The position may be based in the Dallas, Texas, or Tempe, Arizona, office. The Senior Mortgage Consultant builds working relationships with Financial Advisors and Personal Bankers, provides expert advice and problem-solving, supports market growth through referrals, and guides clients through the mortgage application process up to loan registration. The consultant assesses client and property information, recommends suitable lending solutions, secures required documentation, manages referrals and loan pipelines, and coordinates timely handoffs to Mortgage Specialists. The role also supports business growth targets and internal initiatives while maintaining compliance with applicable consumer-lending laws and regulations.

Requirements

Four to eight years of relevant private wealth experience; sales and/or operations experience preferred.
Experience in client relationship management roles.
Established track record of developing and maintaining client relationships in a sales or operational setting.
Proven ability to meet individual and organizational production goals while managing ongoing communications with a large client base.
High school diploma or equivalent.
Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry (NMLS) as a mortgage loan originator.
Extensive knowledge of mortgage products and client service.
In-depth knowledge of consumer mortgage lending laws and compliance regulations, including fair lending, privacy, RESPA, and TRID.
Strong written and verbal communication and interpersonal skills.
Self-starter with a strong sense of ownership and the ability to manage time, prioritize, and plan.
Proficiency with systems for accurate reporting and tracking, including Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to achieve high levels of client and Financial Advisor satisfaction.

Nice To Haves

Sales and/or operations experience.
Subject matter expertise in jumbo mortgages and complex income and assets.
Experience and comfort engaging with affluent clients and their advisors.

Responsibilities

Build deep working relationships with Financial Advisors and Personal Bankers and provide expert advice and problem-solving to meet client mortgage needs.
Work as part of a team assigned to Complex or Branch coverage and grow market share through business referrals.
Provide appropriate rate execution and product selection for clients.
Own the client experience through loan registration by following up on referrals and helping clients complete accurate, high-quality, compliant mortgage applications.
Work with Private Bankers in Field Sales to help meet Complex and Branch growth targets.
Maintain and follow up on a pipeline of client referrals.
Analyze financial information to make an initial assessment of client and property eligibility for lending solutions and identify options that meet clients’ needs.
Participate in business partner events and office activities that promote the internal Home Loan team.
Partner with the Mortgage Specialist Team to transfer loan applications promptly after the client’s intent to proceed.
Manage inbound and outbound queues, call campaigns, bank initiatives, and client follow-up.
Obtain documents needed to satisfy underwriting conditions and support product or pricing negotiations as necessary.
Provide feedback on client experience enhancements and process efficiencies.
Proactively manage loan escalations to support timely resolution and an enhanced client experience.
Effectively manage a pipeline that includes client and/or employee loan transactions.