Senior Mobile Expert

T-Mobile • Everett, WA

6d

About The Position

The Senior Mobile Expert is a highly capable retail expert who delivers best-in-class customer service and sales experiences at T-Mobile company-owned Experience stores. The role helps attract new customers and provides service to existing customers, using in-store systems and digital tools to research and resolve customer needs. These stores bring together retail experts, customer service peers, and engineering partners to provide a one-stop experience for resolving customer pain points.

Senior Mobile Experts receive curated training and ongoing development to strengthen their expertise and support their growth. The team-based culture recognizes contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical thinking.
• Customer service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of retail experience.
• Neighborhood Mobile Expert experience.
• Care: Elite Expert, Account Care experience.
• Care: Elite Expert, Technical Care experience.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current and develop the knowledge and skills to serve as a subject matter expert on T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED