Mobile Expert

T-Mobile USA • Torrance, CA

5d

About The Position

Mobile Experts are part of T-Mobile’s Retail Team of Experts and bring the T-Mobile brand to life as brand ambassadors. They create energy and excitement around products and services, build meaningful customer connections, uncover customer needs, and educate, demonstrate, and recommend device and service solutions. The role operates in a fast-paced retail environment where technology, customer needs, and the retail experience are continuously evolving. Mobile Experts are expected to meet performance targets for sales, customer experience, and quality of sale.

The position requires a high school diploma or GED. Preferred qualifications include 30 days of T-Mobile Mobile Associate experience and six months of customer service and/or sales experience in a retail environment. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required.

The hourly base pay is $19.50, with an annualized incentive target of $18,000. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Benefits, when eligible, include health, dental, and vision coverage; a flexible spending account; retirement and stock programs; paid time off and holidays; family and childcare-related benefits; tuition assistance and college coaching; disability and insurance coverage; and optional discounts and programs.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Change agility.
• Communication skills.
• Customer problem-solving skills.
• Customer service skills.
• Ability to engage people.
• Multitasking skills.
• Sales skills.
• Teamwork orientation.

Nice To Haves

• 30 days of T-Mobile Mobile Associate experience.
• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
• Consistently use digital tools in customer interactions and onboarding.
• Complete training on the T-Mobile in-store experience, new skills and processes, and company systems and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across channels, including business and customer service.
• Meet performance targets for sales, customer experience, and quality of sale.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED