Mobile Expert

T-Mobile • Torrance, CA

7d

About The Position

Mobile Experts work as part of a Retail Team of Experts to represent the T-Mobile brand and create energy and excitement around its products and services. They build customer relationships, identify customer needs, and educate, demonstrate, and recommend device and service solutions. They work in a fast-paced retail environment where technology, customer needs, and the retail experience continually evolve, and meet performance targets for sales, customer experience, and quality of sale.

Requirements

• High school diploma or GED.
• Change agility.
• Communication skills.
• Customer problem-solving skills.
• Customer service skills.
• Ability to engage people.
• Ability to multitask.
• Sales skills.
• Teamwork orientation.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• 30 days of T-Mobile Mobile Associate experience.
• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
• Consistently leverage digital tools in customer interactions and onboarding.
• Complete training on the T-Mobile in-store experience, new skills and processes, and systems and reference resources.
• Make effective use of time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across channels, including business and customer service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED