Mobile Expert

T-Mobile • Vancouver, WA

8d

About The Position

Mobile Experts are part of a Retail Team of Experts and represent the T-Mobile brand in customer interactions. They create enthusiasm around T-Mobile products and services, build customer relationships, uncover customer needs, and educate, demonstrate, and recommend device and service solutions. The role works in a fast-paced, evolving retail environment and meets sales, customer experience, and quality-of-sale performance targets.

The position involves serving and selling to customers, using digital tools during interactions and onboarding, completing training on the in-store experience, skills, processes, systems, and resources, and learning about wireless and technology innovations between customer interactions. Mobile Experts also partner with T-Mobile employees across channels, including business and customer service.

Requirements

• High school diploma or GED.
• 30 days of T-Mobile Mobile Associate experience.
• 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer satisfaction and customer advocacy, with the ability to balance customer experience and performance goals.
• Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
• Consistently leverage digital tools in customer interactions and onboarding.
• Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Partner with T-Mobile employees across channels, including business and customer service.
• Meet performance targets for sales, customer experience, and quality of sale.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED