Mobile Expert
About The Position
Mobile Experts work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around T-Mobile products and services, and thrive in a fast-paced environment where technology, customer needs, and the retail experience are continuously evolving. They build and strengthen customer relationships, uncover customer needs, and educate, demonstrate, and recommend device and service solutions. Mobile Experts meet performance targets for sales, customer experience, and quality of sale while delivering service the right way. The role serves and sells to customers, uses digital tools in customer interactions and onboarding, completes training on the in-store experience and relevant skills and processes, and uses time between customers to learn about wireless and technology innovations. Mobile Experts partner with T-Mobile employees across channels, including business and customer service. The position is not travel-required, DOT-regulated, or safety-sensitive. Hourly base pay is $18.00, with an annualized incentive target of $18,000. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. T-Mobile describes career growth as a range of opportunities rather than a corporate ladder.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Change agility.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Ability to engage people.
- Multitasking skills.
- Sales skills.
- Teamwork orientation.
Nice To Haves
- 30 days of T-Mobile Mobile Associate experience.
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
- Consistently use digital tools in customer interactions and onboarding.
- Complete training on the T-Mobile in-store experience, new skills and processes, and systems and reference resources.
- Use time between customers to seek information and learn about wireless and technology innovations.
- Partner with T-Mobile employees across channels, including business and customer service.
- Meet sales, customer experience, and quality-of-sale performance targets.
- Educate customers, demonstrate products, and recommend device and service solutions.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
