Mobile Expert
About The Position
Mobile Experts are members of a T-Mobile Retail Team of Experts who represent the brand and create excitement around its products and services. They build and strengthen customer relationships, identify customer needs, and educate, demonstrate, and recommend device and service solutions. They work in a fast-paced retail environment where technology, customer needs, and the retail experience continually evolve, and meet performance targets for sales, customer experience, and quality of sale. The position includes serving and selling to customers, providing a high-quality customer experience, using digital tools during customer interactions and onboarding, and completing training on T-Mobile’s in-store experience, systems, skills, processes, and resources. Mobile Experts use time between customers to learn about wireless and technology innovations and partner with T-Mobile employees across channels, including business and customer service. The role offers an hourly base pay of $19.50 and an annualized incentive target of $18,000. Actual incentive earnings vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. The position is not travel-required, DOT-regulated, or safety-sensitive.
Requirements
- High school diploma or GED.
- At least 30 days of T-Mobile Mobile Associate experience.
- Six months of customer service and/or sales experience; retail experience is preferred.
- Passion for customer advocacy and connecting with customers while balancing customer experience and performance goals.
- Desire to work as part of a T-Mobile store team, learn and share best practices, and help resolve customer issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
- Use digital tools consistently during customer interactions and onboarding.
- Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
- Use time between customers to seek information and learn about wireless and technology innovations.
- Partner with T-Mobile employees across channels, including business and customer service.
- Meet performance targets for sales, customer experience, and quality of sale.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family-building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
