Mobile Expert
About The Position
Mobile Experts work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, creating energy and excitement around T-Mobile products and services. The role suits people who are passionate about connected technology and thrive in a fast-paced retail environment where technology, customer needs, and the retail experience continually evolve. Mobile Experts build and strengthen customer relationships, identify customer needs, and educate, demonstrate, and recommend device and service solutions. They meet performance targets for sales, customer experience, and quality of sale. The position requires a high school diploma or GED. T-Mobile Mobile Associate experience and retail customer service or sales experience are preferred. Travel is not required. The hourly base pay is $18.00, with an annualized incentive target of $18,000. Actual incentive earnings vary based on performance and full-time status; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. T-Mobile describes its total rewards as including wealth-building opportunities and benefits such as insurance, paid time off, parental and family leave, family-building support, childcare support, tuition assistance, and employee discounts, subject to eligibility. The company promotes opportunities for career growth and is an equal opportunity employer.
Requirements
- High school diploma or GED.
- Change agility.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Ability to engage people.
- Multitasking skills.
- Sales skills.
- Teamwork orientation.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 30 days of T-Mobile Mobile Associate experience.
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
- Consistently use digital tools in customer interactions and onboarding.
- Complete training on the T-Mobile in-store experience, new skills and processes, and company systems and reference resources.
- Use time between customers to seek out information and learn about wireless and technology innovations.
- Partner with T-Mobile employees across channels, including business and customer service.
- Meet performance targets, including sales, customer experience, and quality-of-sale metrics.
- Educate customers, demonstrate products, and recommend device and service solutions.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Guaranteed earnings of at least $20 per hour inclusive of base pay and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
