Senior Mobile Expert

T-Mobile • Everett, WA

8d

About The Position

Senior Mobile Experts are highly capable retail experts focused on delivering best-in-class customer service. In T-Mobile company-owned Experience stores, they attract new customers and provide a high level of service to existing customers. They use store systems and digital tools to address customer needs from research through resolution, and work with store peers as well as Customer Service and Engineering teams to resolve customer pain points. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of Neighborhood Mobile Expert retail experience.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert on T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Collaborate with the team to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits, backup care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED