Senior Medical Secretary

Cornell University • Brooklyn, NY

6d

About The Position

Under supervision, the Senior Medical Secretary assists physicians with patient care, administrative, and organizational tasks related to patient flow and conveying a positive image of the physician’s practice. The role is part of the Medical Records organizational unit and is based at the Upper East Side, Brooklyn, or Lower East Side locations. The position is non-exempt and scheduled for 35 hours per week.

Requirements

• High school diploma.
• Approximately 2 or more years of prior related experience.
• Previous experience using computerized appointment scheduling systems and/or electronic medical record systems.
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third-party payer reimbursement, including Medicare, Medicaid, managed care, and commercial insurance.

Nice To Haves

• Experience with EPIC appointment scheduling systems is preferred.
• Experience with an electronic medical record system, ideally EPIC-Care.

Responsibilities

• Handle front-end revenue cycle processes, including patient check-in and check-out and collection or reconciliation of time-of-service payments, as applicable.
• Discuss patients’ payment responsibilities when applicable.
• Ensure patients provide required pre-visit documentation, pre-certifications, authorizations, and referrals, as applicable.
• Schedule, confirm, reschedule, and cancel appointments for new and existing patients using the scheduling application.
• Monitor schedules for wait lists, rescheduling needs, and cancellations.
• Assist with coordinating follow-up care, including laboratory or diagnostic test scheduling and prescription requests, as applicable.
• Maintain physicians’ administrative, research, academic, clinical, and surgical schedules.
• Prepare charges and payments for submission to the billing office.
• Identify delinquent accounts for collection activities and review account status with physicians to determine next steps.
• Assist with physicians’ research activities, if applicable.
• Assist in preparing lectures and presentations.
• Prepare business travel arrangements, schedules, and presentation documents for conferences and lectures, if applicable.
• Update physicians’ CVs and credentialing documentation as needed.
• Initiate and prepare written correspondence based on functional needs.
• Perform chaperone duties during patient exams as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED