Medical Secretary

Visiting Docs•Spring Valley, NY

8d•Onsite

About The Position

The Medical Secretary provides front-desk and administrative support at a medical facility in Spring Valley, New York. The role involves welcoming patients and visitors, managing communications, registering patients in the electronic medical record (EMR), scheduling appointments, and handling insurance-related tasks. The Medical Secretary also helps maintain clean and organized front-desk, waiting, and exam-room areas; may escort patients to exam rooms when a medical assistant is absent; and completes daily opening and closing tasks. The schedule is Monday through Thursday, 11 AM–7 PM; Friday, 9 AM–5 PM; and one Sunday per month. The position requires willingness to travel.

Requirements

High school diploma or GED.
One year of experience in a medical office is required.
Excellent communication skills.
Customer-service-oriented personality.
Ability to multitask.
Willingness to travel.

Nice To Haves

eClinicalWorks experience is strongly preferred.
Bilingual ability in Spanish, Creole, or French is a significant plus.

Responsibilities

Greet patients, families, staff, and visitors.
Answer and appropriately handle incoming phone calls, faxes, and electronic messages.
Register new patients in the EMR and assist with required paperwork.
Schedule in-person and telehealth appointments based on provider schedules.
Coordinate telehealth or offsite visits with various facilities.
Confirm upcoming appointments.
Verify patient insurance eligibility, obtain prior authorizations, and collect copayments or self-pay payments.
Keep the front desk clean and organized and ensure adequate office and clerical supplies.
Maintain a clean and welcoming patient waiting area.
Escort patients to exam rooms when a medical assistant is absent.
Maintain exam rooms daily and complete a weekly supply inventory.
Complete beginning- and end-of-day procedures and tasks in a timely manner.
Perform other tasks as needed.