Medical Secretary
About The Position
The Medical Secretary at United Health Services supports patient access and day-to-day outpatient operations in the Emergency Department at UHS Wilson Medical Center. The role keeps schedules organized, patient information accurate, and communication flowing among patients, clinicians, and care teams. It supports registration, insurance authorizations, medical records, billing, and clinic operations to promote a smooth patient experience and help clinicians focus on care delivery. The position is scheduled for 20 hours per week on a rotational shift and works under general supervision, with accountability for assigned scheduling, billing, and record-management responsibilities. The Medical Secretary uses judgment within established procedures and collaborates with clinical, health information management, and administrative teams. The position contributes to patient experience, clinician efficiency, and departmental performance while following privacy, security, infection-control, and organizational requirements. The role is not eligible for benefits.
Requirements
- High school diploma or equivalent.
- Up to 1 year of customer- or patient-facing experience directly interacting and communicating with the public.
- Up to 1 year of healthcare experience in any job function.
- Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function.
- Up to 1 year of technical or systems experience using specialized tools, software, or equipment required for the role.
Nice To Haves
- Up to 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position.
Responsibilities
- Answer multi-line phones, schedule appointments, and relay information to patients, clinicians, and stakeholders.
- Register new patients by collecting demographic information and verifying insurance details.
- Obtain and track insurance authorizations for initial and ongoing therapy services.
- Manage daily outpatient clinician schedules to support efficient operations and patient flow.
- Prepare and maintain patient medical records before and throughout treatment episodes.
- Perform daily billing activities and process co-payments.
- Compile daily statistics and prepare monthly departmental reports.
- Handle patient health information in accordance with HIPAA and organizational privacy standards.
- Follow hospital and departmental infection-control policies.
- Assist with Medicare and Workers’ Compensation documentation and claims processing.
- Participate in departmental and organizational performance-improvement initiatives.
- Complete required education, compliance training, and HIPAA requirements within established timelines.
- Follow security policies and procedures, use systems responsibly, and promptly report potential security incidents, risks, or policy violations.
- As applicable, support cybersecurity and data-protection requirements throughout the supplier lifecycle, including vendor risk assessment coordination, third-party compliance monitoring, and reporting supply-chain or cybersecurity risks.
- Maintain familiarity with office equipment and departmental systems and provide input on equipment needs as appropriate.
- Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in daily work and interactions.
- Carry out responsibilities in accordance with organizational policies, procedures, and applicable regulations.
- Perform additional responsibilities as required to meet department and organizational needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
