Medical Secretary

Care New England Health System • Coventry, RI

7d

About The Position

The Medical Secretary provides clerical and administrative support to ensure the smooth operation of a medical office. The position handles correspondence, maintains departmental manuals and filing systems, supports clinician scheduling, and serves as a primary point of contact for patients and a liaison with external support services. The role also supports patient registration, insurance and referral verification, medical records, billing, clinical inventory, and office communications while maintaining confidentiality and following hospital and regulatory standards.

Requirements

• High school diploma or equivalent.
• One year of job-related experience.
• Proficiency in medical terminology and departmental procedures.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency in MS Office applications, including Word, Excel, PowerPoint, Outlook, and Access.
• Experience with scheduling, filing, and maintaining patient records.
• Familiarity with Cerner, IDX, and Epic systems.

Nice To Haves

• Prior experience with an electronic medical record system is strongly preferred.

Responsibilities

• Provide secretarial support, including typing, filing, faxing, and maintaining office equipment.
• Coordinate clinician schedules and register patients, including verifying insurance and referral information.
• Answer, direct, and screen calls; arrange meetings.
• Manage incoming mail and correspondence and route it to appropriate staff.
• Maintain departmental tracking systems and prepare cumulative reports as needed.
• Ensure treatment rooms are ready, manage clinical inventory, and order supplies.
• Collect patient co-pays and fee-for-service payments and maintain accurate financial documentation.
• Prepare and organize medical records according to provider specifications and documentation standards.
• Perform patient registration and billing using EPIC, Cerner, and IDX.
• Prepare clear, professional correspondence and facilitate timely communication.
• Build working relationships with patients, providers, vendors, and internal departments.
• Protect patient confidentiality and comply with hospital and regulatory standards.
• Adapt and problem-solve in a fast-paced environment while maintaining a positive, supportive attitude.
• Arrive punctually and reliably meet scheduled responsibilities.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED