Medical Secretary

Yale New Haven Health•North Haven, CT

About The Position

The Practice Administrative Associate coordinates patient care and physician activity by greeting patients and visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The role supports a patient-centered approach and follows organizational policies and procedures while helping provide efficient, quality service.

Requirements

High school degree or equivalent.
At least 1 year of administrative or customer service experience.
Excellent organizational, communication, customer service, and teamwork skills.
Ability to multitask.
Professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments.
Values and approach consistent with patient-centered care.

Nice To Haves

Prior experience in a physician's office or medical practice, hospital, or health system.
Electronic medical record (EMR) experience.
Working knowledge of Microsoft Office applications.

Responsibilities

Maintain appointment schedule templates, including alterations, deletions, and additions, and communicate schedule changes to appropriate staff and physicians or providers.
Coordinate check-in and front desk operations to support efficient, cost-effective quality services.
Receive patients on arrival and verify or obtain required information and signatures in accordance with NEMG policies and procedures.
Answer office calls pleasantly, take accurate and complete messages, and refer callers to appropriate personnel when necessary.
Maintain appropriate telephone etiquette with patients, companies, and the healthcare team.
Complete required insurance pre-authorizations for upcoming diagnostic tests and procedures when necessary, and track referrals received by the practice.
Maintain electronic medical records and/or paper charts according to NEMG policies and procedures.
Handle daily administrative activities, including retrieving messages from the answering service and voicemail, retrieving and distributing faxes, filing, photocopying, and opening and sorting mail.
Forward phones to the answering service and notify the service of physicians' on-call status.
Collect and reconcile co-payments and cash drawers, including cash, checks, and credit card payments, within Epic and according to NEMG policy and procedures.
Collaborate on and contribute to individual, team, and department quality improvement and evaluation activities.
Attend and actively participate in staff meetings.
Interact effectively and professionally with people of all ages and diverse cultural, socioeconomic, educational, racial, ethnic, sexual orientation, lifestyle, and physical ability backgrounds.
Coordinate efforts to obtain patient and family feedback about healthcare experiences and participate in interventions addressing expressed needs.
Perform other related or additional tasks requested by physicians or management and provide cross-coverage as needed.
Assist with or perform chaperone duties for patient medical procedures as needed.