Medical Secretary

TEKsystems • Baltimore, MD

7d • $20 - $24 • Onsite

About The Position

The Medical Secretary provides behind-the-scenes administrative and scheduling support in a high-volume medical office serving approximately 34 physicians. The role coordinates patient schedules, insurance requirements, medical records, and pre-operative documentation. Although it is not primarily patient-facing, it involves frequent communication with patients, physician offices, hospitals, clinics, and insurance companies. This is a contract-to-hire position based onsite in Baltimore, Maryland. The stated pay range is $20.00–$24.00 per hour; individual compensation depends on qualifications, skills, relevant experience, job knowledge, location, internal equity, and other job-related factors. The position is anticipated to close on November 10, 2026.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in medical scheduling, medical secretary work, patient access, medical front desk, or medical back-office support.
• Strong knowledge of health insurance verification and pre-authorization processes.
• Familiarity with medical terminology, medical records, and EMR/EHR systems.
• Strong organizational skills and ability to manage multiple physician schedules and patient volumes.
• Excellent phone, communication, and customer service skills.
• Strong attention to detail and ability to follow up with physician offices, hospitals, clinics, and insurance carriers.

Nice To Haves

• Experience working in a hospital or high-volume medical clinic.
• Previous Epic experience.

Responsibilities

• Manage and coordinate schedules for 34 physicians using Epic.
• Schedule appointments, procedures, surgeries, follow-ups, and check-ups while managing high patient volumes.
• Answer incoming calls and assist with scheduling, insurance, and appointment-related questions.
• Obtain insurance pre-authorizations before surgeries, procedures, appointments, and other services.
• Verify patient insurance eligibility and coverage daily.
• Communicate with insurance companies to resolve authorization, eligibility, and coverage issues.
• Contact physician offices, hospitals, and clinics to obtain pre-operative results, medical records, imaging, scans, and other required documentation.
• Maintain accurate patient information and medical records in the EMR/EHR system.
• Coordinate with physicians and clinical staff to ensure required documentation is received before scheduled services.
• Maintain patient confidentiality and properly handle sensitive medical information.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility and plan terms.
• Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility and plan terms.
• Short- and long-term disability coverage, subject to eligibility and plan terms.
• Health Spending Account (HSA), subject to eligibility and plan terms.
• Transportation benefits, subject to eligibility and plan terms.
• Employee Assistance Program, subject to eligibility and plan terms.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED